Computers
Christian Jolley Detwiler
Bowling Green,KY
Summary
Highly adaptable team member with excellent background of quick and effective performance. Safely lifts 130 pounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Language
Work History
Cashier
Crossroads IGA
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Lifted up to 120 pounds at once and used electric pallet jacks to move heavier loads.
Online Grocery Associate
Walmart
01.2024 - 05.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Continuously sought opportunities for professional development and self-improvement, staying informed on industry trends and technological advancements in online grocery services.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Shift Manager/Key Holder
SUBWAY®Restaurants
12.2021 - 01.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Contributed ideas for process improvements which led to reduced costs without compromising quality.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Edmonson County High School
Brownsville, KY05.2024
Skills
- Work Ethic and Integrity
- Patience and Empathy
- POS system operations
- Physical Stamina
- Inventory Management
- Shipment Preparation
- Lift up to 150 pounds
- Flexible scheduling
- Shelf Stocking
- Safe Lifting Techniques
- Stock replenishment
- Heavy Lifting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPaid time off4-day work weekStock Options / Equity / Profit SharingWork-life balanceQuote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Interests
Cars
Software Development
Engineering
Timeline
Cashier
Crossroads IGA
05.2024 - Current
Online Grocery Associate
Walmart
01.2024 - 05.2024
Shift Manager/Key Holder
SUBWAY®Restaurants
12.2021 - 01.2024
High School Diploma -
Edmonson County High School
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