Christian J. Phillips
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Customer Service / Administration
Midrose Enterprises
06.2019 - Current
- Answered and responded customer calls and email correspondence
- Responding to all inquiries and concerns regarding billing and maintenance in a courteous and effective manner
- Log and tracked paid invoices
- Report customer feedback to management, including any signs of customer dissatisfaction
- Track maintenance work orders as required and notify customers of updates
- Maintain records of damages, follow up with appropriate parties for proper notification
- All spreadsheet logs are kept tracked and updated such as rentals, maintenance, utility, violations, warranties and building compliance
Commercial Lines Representative
NJM Insurance
04.2024 - 10.2024
- Answer and respond to customer calls and emails concerning their commercial insurance policies, as well as general insurance inquiries
- Manage the addition and removal of drivers and vehicles from insurance policies upon request from customers or brokers
- Renew commercial insurance policies, ensuring they remain up to date and making any necessary adjustments
- Provide companies with their loss run data for the past five years
- Ensure that customer mail correspondence is delivered to the correct address, addressing any issues with the current mailing address as they arise
Intern Case Worker
Paradise Psychiatric Rehabilitation Center
03.2023 - 05.2023
- Responsible for providing daily structure for outpatient groups
- Organized and filed client charts
- Communicate all significant changes in the client's behavior level and notable incidents to the appropriate team leader / supervisor
- Observed clients providing optimal care for clients
- Completing clients encounter notes
- Leading group rehabilitation discussions
- Updating and managing clients online files
Guest Advisor
Petco
10.2020 - 07.2021
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Manages financial transactions
- Greets and receives customers in a welcoming manner
- Responds to customers' questions
- Directs customers by escorting them to racks and counters
- Provides outstanding customer service
- Documents sales by creating or updating customer profile records
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
Education
Bachelor of Science - General Psychology
Morgan State University
Baltimore, MD12-2025
High School Diploma -
Roselle Catholic High School
Roselle, NJ06.2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Active listening
Timeline
Commercial Lines Representative
NJM Insurance
04.2024 - 10.2024
Intern Case Worker
Paradise Psychiatric Rehabilitation Center
03.2023 - 05.2023
Guest Advisor
Petco
10.2020 - 07.2021
Customer Service / Administration
Midrose Enterprises
06.2019 - Current
Bachelor of Science - General Psychology
Morgan State University
High School Diploma -
Roselle Catholic High School
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