Summary
Overview
Work History
Education
Skills
Timeline
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Christian Juarez

Columbus,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience

Work History

SALES REPRESENTATIVE

Jag Roofing
10.2023 - Current
  • Personally visited each location on-site to give the best consultation and take appropriate measurements ensure the most accurate proposals for services
  • With knowledge and confidence I was able to meet my weekly quota of 3-4 signings a week, which ranged from $20,000-$100,000 per residential job and $100,000-$300,000 per commercial job
  • Use a drone and satellite measuring websites to gather precise measurements of the buildings needing our services
  • Consult with customer and give proposal to close on sight
  • With my knowledge and confidence sharing about the services we provide, I successfully met my quota each quarter while also gaining many positive reviews when job was finished
  • Project manage the job sites and make sure correct materials arrive, correct process and clean up is being practiced, and provide permits from the city of job site
  • Boost our Social Media and Commercial advertising through Facebook, Instagram, and Youtube using apps and programs to record and edit
  • Raising our company's social awareness by frequently sharing what services we provide as well as customer before and afters of the finished product.

SALES FLOOR MANAGER

Cavender CJDR Dealership
01.2022 - 01.2024
  • Keep proper discipline and maintain a high level of professionalism of my team, which usually consisted of about 8-10 sales representatives, by running weekly training of the sales, delivery, and follow up process to improve and boost sales and daily meeting rundowns of day to day activity and broadcast
  • With my knowledge and confidence, I was able to help guide the team past their monthly quota of +90 units sold while averaging about $150,000 in sales gross profit for the store
  • Participated in the interviewing, recruiting, and hiring process to grow our team and ensure we hire the right candidate that will be a perfect fit for the company
  • Be there for each sales representative by taking turns to close a customer either here in the store or over the phone for an appointment, a deal, or just give more information that may have not been provided.

BDC MANAGER

Cavender CJDR Dealership
01.2021 - 01.2022
  • Excel in time and lead management by facilitating an average of 600-800 leads per month to a team of 7-10 BDC agents
  • Maximize each opportunity and help manage the BDC team to close appointments and keep the store closing percentage about 12%
  • With my knowledge and confidence, I was able to hold the highest closing percentage each month within the three stores in my region with an average of +15%
  • Create strategic plans to optimize the team's performance by analyzing market trends, set a clear phone sales process, and develop actionable steps to achieve their dealership's goals
  • Provide training daily on the appointment setting process and guide each BDC agent to there monthly sales quota by setting targets for appointment close percentage, maintain follow-up procedures, and gain customer retention through confidence and knowledge of the product given over the phone.

SALES REPRESENTATIVE

Cavender CJDR/Ford Dealership
01.2019 - 01.2022
  • Fully understand and provide product knowledge by studying characteristics, capabilities, and features of the units
  • Cultivate buyers by prospecting and maintaining rapport with previous customers and suggesting trade-ins
  • Turn customers into buyers by qualifying and matching their interest with various products we offer while following the sales process of analyzing customer rapport, proper demo of the product, presenting a proposal, overcoming objections, closing and delivering, and follow up
  • With my knowledge and confidence, I was able to achieve the store record in both units and gross profit in a month
  • July 2021 store record was set to 26 units sold out of 97 total
  • July 2022 store record for gross profit in a month was set to $90,000 out of the store total of $400,000
  • I was able to achieve my monthly quota of 12 units and maintain exceptional CSI customer reviews and surveys over 950/1000.

RETAIL SALES ASSOCIATE

Walmart
01.2017 - 01.2019
  • Stocks merchandise in the warehouse or on the sales floor
  • Responsible for friendly, fast & accurate processing of all customer transactions by operating the cash register per Best Buy Policy & Procedure
  • Offers store solutions and answers basic questions about store programs, services and product locations.

Education

BUSINESS ADMINISTRATION -

Blinn College
Brenham, TX
04.2019

High School Diploma -

Columbus High School
Columbus, TX
05.2015

Skills

  • Recruiting
  • Time Management
  • Strategic Negotiation Skills
  • Networking
  • Verbal and written communication skills
  • Organizational skills
  • Customer service
  • Cold calling
  • Direct sales
  • Sales management

Timeline

SALES REPRESENTATIVE

Jag Roofing
10.2023 - Current

SALES FLOOR MANAGER

Cavender CJDR Dealership
01.2022 - 01.2024

BDC MANAGER

Cavender CJDR Dealership
01.2021 - 01.2022

SALES REPRESENTATIVE

Cavender CJDR/Ford Dealership
01.2019 - 01.2022

RETAIL SALES ASSOCIATE

Walmart
01.2017 - 01.2019

BUSINESS ADMINISTRATION -

Blinn College

High School Diploma -

Columbus High School

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Christian Juarez