Christian Katta
Odenton,MD
Summary
Dynamic customer service professional with a proven track record at DASH IN Food Stores, excelling in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic support and critical thinking. Skilled in data entry, I effectively managed high-stress situations, ensuring client satisfaction and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
DASH IN Food Stores
Glen Burnie, Maryland
05.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Direct Support Professional
Hope Life Center
Freetown, Western Area Sierra Leone
04.2019 - 12.2022
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from an interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to DE-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Maintained clean, safe, and well-organized patient environment.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
Education
Some College (No Degree) - Certificate in Business Studies
Milton Margai College of Education And Technology
Freetown Sierra Leone07-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Timeline
Customer Service Representative
DASH IN Food Stores
05.2025 - Current
Direct Support Professional
Hope Life Center
04.2019 - 12.2022
Some College (No Degree) - Certificate in Business Studies
Milton Margai College of Education And Technology
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