Christian Kauzlarich
Albuquerque,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in the IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Hydrolyfe LLC
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
IT Technician
Daedalus Teks
07.2019 - 08.2023
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and scales.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Recovered critical information from data back ups to restore functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Implemented internal quality standards to secure electronic records integrity.
Valet
Hotel Andaluz
07.2018 - 09.2018
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Drove varied vehicles, including luxury and sports models, safely and legally.
Valet, Manager
American Valet
09.2016 - 06.2018
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Built positive customer rapport for courteous, friendly and professional service.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Answered guest's questions about property amenities and services.
- Inspected vehicles to verify condition ahead of customer returns.
- Issued and collected claim tickets and processed valet parking fees.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
- Entered guest vehicle information and location in computerized valet parking system.
Dishwasher and Food
Olive Garden
01.2016 - 07.2016
- Open/ closing duties, wash dishes, take out trash, keep food alley clean, make salad, make breadsticks
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
Register Operator
Burger King
06.2015 - 12.2015
- Made fries, worked the register, prep food, closed/open duties
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
Carhop
Carhop, Sonic
10.2014 - 01.2015
- Had to clean and restock store, as well as deliver food to the customers
- I Had to take money/give change
- Acquired my own changer the second day of work due to my mental math skills.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
Sandwich Artist
SUBWAY®Restaurants
07.2014 - 10.2014
- Clean and restock store
- Prep/cut vegetables
- Bake bread
- Customers would go out of their way to tip me due to my customer service.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Janitor
Indian Hills Elementary
05.2014 - 07.2014
- Cleaned/Cared for school grounds and building.
- During the summer had to get ready for next school year
- Stripped and waxed the floors, repainted parking spaces, steam cleaned carpets, rearrange and move desks and cabinets
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Substitute Teacher
Indian Hills Elementary
09.2011 - 05.2014
- Filled in for absent staff: Teachers, Librarians, Janitors, Shadows(follow/help specific child), and special ed
- The special ed teachers at Juan de Onate and Turpen Elementary would specifically ask for me anytime they needed a sub.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
High School Diploma - General
Gallup Catholic High School
Gallup, NMSkills
- Microsoft office (10 years)
- IT Support (4 years)
- Server Administration (4 years)
- Network Deployment & Setup (4 years)
- Project Management (4 years)
- Technical Support
- Desktop Support
- Operating Systems
- Executive Management Support
- Administrative and Office Support
- Microsoft PowerPoint
Additional Information
- Authorized to work in the US for any employer
Timeline
Customer Service Representative
Hydrolyfe LLC
06.2023 - Current
IT Technician
Daedalus Teks
07.2019 - 08.2023
Valet
Hotel Andaluz
07.2018 - 09.2018
Valet, Manager
American Valet
09.2016 - 06.2018
Dishwasher and Food
Olive Garden
01.2016 - 07.2016
Register Operator
Burger King
06.2015 - 12.2015
Carhop
Carhop, Sonic
10.2014 - 01.2015
Sandwich Artist
SUBWAY®Restaurants
07.2014 - 10.2014
Janitor
Indian Hills Elementary
05.2014 - 07.2014
Substitute Teacher
Indian Hills Elementary
09.2011 - 05.2014
High School Diploma - General
Gallup Catholic High School
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