Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTIAN KEYS

Pontiac,MI

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Personal Assistant

Verve Hosting
11.2010 - Current
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.

Technical Support Representative

Verve Hosting
11.2010 - Current
  • Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
  • Diagnosed and resolved technical hardware and software issues
  • Guided users with troubleshooting using diagnostic tools
  • Recorded customer issues on database to streamline process and fastrack resolutions
  • Identified and resolved issues using software and hardware
  • Improved user performance by providing training in hardware and software use
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Financial Secretary

Monument of Faith Missionary Baptist Church
01.2008 - Current
  • Produced accurate and detailed reports, financial statements and tax filings on annual basis
  • Administered budget with timely expense tracking and identification of concerning trends
  • Handled both accounts payable and receivable with impeccable attention to detail
  • Supported human resources by keeping employee and payroll files current
  • Oversaw department-based and project-specific supply procurement
  • Prepared weekly payroll and bill payment checks for manager approval
  • Updated tracking spreadsheets with metrics and used data to create charts and reports
  • Proofread and edited documents and reports for staff
  • Organized and updated file systems, keeping records easily retrievable
  • Took direct dictation, read notes or listened to recordings and transcribed information
  • Ordered, dispensed and organized office supplies for team use
  • LANGUAGE
  • Englishaspose_nerdinfographic_0_4.5
  • Fluent

Education

Business Administration

Oakland University

Skills

  • Multitasking
  • Customer relations
  • Customer service
  • Tech-savvy
  • Troubleshooting and diagnosis
  • Managing Multiple Tasks
  • Proofreading
  • Handling Complaints
  • Data Entry
  • Inquiry Requests

Timeline

Personal Assistant

Verve Hosting
11.2010 - Current

Technical Support Representative

Verve Hosting
11.2010 - Current

Financial Secretary

Monument of Faith Missionary Baptist Church
01.2008 - Current

Business Administration

Oakland University

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CHRISTIAN KEYS