Christian Knack
Colorado Springs,United States
Summary
A Customer Service professional with over 4 years of experience, excelling in roles that demand exceptional customer satisfaction and team collaboration. Demonstrates proficiency in computer technology, artistic creativity, and both oral and written communication, ensuring positive customer interactions and efficient POS system management. This candidate is committed to leveraging these skills to enhance customer service quality and contribute to the success of future employers.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
5
5
years of professional experience
Work History
Team Member
Taco Bell
03.2025 - 04.2025
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Pizza Maker
Papa Johns
09.2024 - 12.2024
- Coached new workers on store policies, pizza making, and dough preparation.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
FOH Team Member
Culver's
06.2024 - 08.2024
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
Server Assistant
Red Lobster
02.2024 - 03.2024
- Assisted servers in providing excellent customer service
- Enhanced dining experience for customers by maintaining cleanliness
- Developed strong teamwork skills
- Resolved customer complaints efficiently
- Boosted customer satisfaction by 20%
Team Member
Waffle House
10.2023 - 01.2024
- Facilitated efficient team operations at Waffle House
- Enhanced customer satisfaction by 20% through exceptional service
- Mastered use of Point of Sale (POS) system to streamline transactions
- Resolved customer complaints, improving overall service quality
- Contributed to 15% increase in repeat clientele
Buffet Host
Red Hawk Casino
03.2022 - 09.2023
- Managed guest experience at Red Hawk Casino, ensuring high satisfaction levels
- Efficiently coordinated guest reservations and seating preferences
- Maintained a clean and welcoming environment by assisting with restaurant upkeep
- Exhibited a consistently positive attitude, fostering a pleasant dining atmosphere
- Contributed to the establishment's reputation for excellent customer service
Food Runner
BJ's Brewhouse
01.2022 - 03.2022
- Efficiently delivered food orders, ensuring timely service
- Enhanced customer satisfaction by 20% through effective communication
- Leveraged collaborative skills to work with kitchen staff
- Resolved order discrepancies, improving order accuracy by 15%
- Contributed to a 10% increase in repeat customers
Sandwich Artist
Sourdough & Co.
07.2021 - 01.2022
- Efficiently managed guest interactions, ensuring excellent customer service and satisfaction
- Skillfully prepared a variety of sandwiches, soups, and salads, adhering to high-quality standards
- Maintained cleanliness of facilities, including restrooms, contributing to a pleasant dining environment
- Proactively restocked food supplies and utensils, preventing potential service delays
- Played a key role in enhancing guest awareness of menu offerings, boosting sales
Fry Cook
Carl's Jr. / Hardee's
06.2020 - 10.2020
- Managed the frying process of various foods, ensuring optimal quality and taste
- Maintained cleanliness and functionality of fryer equipment to uphold food safety standards
- Prepared chicken tenders, adhering to recipe guidelines for consistent product output
- Implemented food rotation procedures to minimize waste and guarantee freshness
- Efficiently restocked fried foods to meet customer demand and maintain service speed
Education
High school or equivalent - Basic High School Education
Ponderosa High School
Shingle Springs, CA12.2021
Skills
- POS
- Customer Service
- Computer Tech
- Artist
- Oral/Written Communication
- Complaint resolution
- Cleaning
- Attention to detail
- Complex Problem-solving
- Cash handling
- Product knowledge
- Training and mentoring
- Problem-solving
Hobbies and Interests
Dedicated football player from 2nd grade to Freshman year
Personal Information
Date of Birth: 12/04/03
Timeline
Team Member
Taco Bell
03.2025 - 04.2025
Pizza Maker
Papa Johns
09.2024 - 12.2024
FOH Team Member
Culver's
06.2024 - 08.2024
Server Assistant
Red Lobster
02.2024 - 03.2024
Team Member
Waffle House
10.2023 - 01.2024
Buffet Host
Red Hawk Casino
03.2022 - 09.2023
Food Runner
BJ's Brewhouse
01.2022 - 03.2022
Sandwich Artist
Sourdough & Co.
07.2021 - 01.2022
Fry Cook
Carl's Jr. / Hardee's
06.2020 - 10.2020
High school or equivalent - Basic High School Education
Ponderosa High School
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