Proven leader and Advanced Emergency Medical Technician at American Medical Response, AMR, adept in effective communication and team building. Excelled in fostering relationships with healthcare providers and mentoring EMTs, enhancing patient care and response efficiency. Skilled in CPR/First Aid, achieved significant improvements in emergency service delivery and community training programs.
Overview
4
4
years of professional experience
Work History
Advanced Emergency Medical Technician
American Medical Response, AMR
02.2022 - Current
Developed strong relationships with local hospitals and healthcare providers, fostering positive working environments for seamless patient transitions.
Managed challenging situations involving behavioral health crises with calm professionalism and appropriate interventions.
Mentored new EMTs, sharing valuable experience and guidance for successful career progression within the field.
Performed regular equipment checks on emergency vehicles to maintain peak performance during critical responses.
Assisted in training programs for local community members, increasing public awareness of emergency medical services.
Collaborated with dispatchers to improve response times, optimizing routes for quicker access to patients in need.
Manager
Chick-fil-A
05.2021 - 07.2022
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Diploma -
Desert Oasis High School
Las Vegas, NV
05.2020
Skills
Effective communication
Ability to follow and comply with company standards