Christian Lagasca
Lochbuie,CO
Summary
Led initiatives in aircraft handling and turnaround processes to enhance operational efficiency.,Championed team collaboration to achieve timely and safe ground service operations.,Managed dynamic operational needs through effective teamwork and communication.
Overview
11
11
years of professional experience
Work History
Ramp Agent
United Airlines
Denver, CO
10.2018 - Current
- Operate and troubleshoot specialized ground equipment (conveyors, tugs, tractors) ensuring compliance with strict safety and operational protocols.
- Collaborate with cross-functional teams (ground crew, flight crew, operations control) to resolve issues in real time and maintain on-time performance.
- Track flight schedules, analyze delays, and apply process improvements to enhance efficiency and minimize downtime.
- Provide technical and customer-facing support in a high-volume, regulated environment requiring rapid problem-solving.
Aircraft Fueler
Menzies Aviation
Denver, CO
11.2017 - 10.2018
- Ensured precise fueling operations in compliance with safety and quality standards.
- Monitored equipment functionality, conducted inspections, and solved maintenance issues to avoid costly flight delays.
- Completed technical documentation and reporting on materials, transfers, and safety protocols.
Lobby Supervisor
ABM Aviation
Denver, CO
04.2017 - 11.2017
- Supervised and mentored a team of 100+ employees, resolving technical and operational challenges.
- Delivered customer support, escalated issues, and implemented training programs to ensure consistent service quality.
- Utilized reporting tools and audits to track performance metrics, identify risks, and improve team accountability.
Lobby Lead & Agent
ABM Aviation
Denver, CO
01.2016 - 01.2017
- Coordinated scheduling, employee oversight, and communication with client leadership.
- Used technical systems to process customer data, resolve system errors, and provide accurate travel support.
Education
Associate of Arts - Cyber Security
Eastern Gateway Community College
Cleveland, OH01.2019
Associate of Arts - Accounting & Business Management
Community College of Aurora
Aurora, CO01.2016
Skills
- Cybersecurity & IT Fundamentals (AA Cybersecurity, GPA 38)
- Troubleshooting & Problem Resolution
- Microsoft Office & Google Workspace
- Hardware/Software Support & Diagnostics
- Security Protocols & Process Compliance
- Customer Success & Relationship Management
Additional Information
- Valid driver’s license with clean driving record.
- DECA participant & mentor for ASCENT program students.
- Strong commitment to professional growth in Finance, IT, and Cyber Security
Timeline
Ramp Agent
United Airlines
10.2018 - Current
Aircraft Fueler
Menzies Aviation
11.2017 - 10.2018
Lobby Supervisor
ABM Aviation
04.2017 - 11.2017
Lobby Lead & Agent
ABM Aviation
01.2016 - 01.2017
Associate of Arts - Accounting & Business Management
Community College of Aurora
Associate of Arts - Cyber Security
Eastern Gateway Community College