Summary
Overview
Work History
Education
Skills
Timeline
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Christian Lamay

Lacey,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Teller

First Hawaiian Bank
03.2023 - 07.2023
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Sales Associate

Crazy Shirts
05.2020 - 03.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Home Health Aide

Aloha Care
10.2021 - 12.2022
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

Retail Keyholder

Hot Topic
09.2018 - 09.2021
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.
  • Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
  • Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Opened and closed store at proper times for reliable services.
  • Rearranged racks and shelving based on seasonal planograms.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Worked with store manager to create employee schedules.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Maui High School
Kahului, HI
05.2018

Skills

  • Customer Relationship Building
  • Regulatory Compliance
  • Strong Work Ethic
  • Excellent Time Management Skills
  • Exceptional Customer Service
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Transaction Processing Accuracy
  • Professionalism and Courtesy
  • Customer Service Excellence
  • Sorting and Filing
  • Cash Handling and Management

Timeline

Teller

First Hawaiian Bank
03.2023 - 07.2023

Home Health Aide

Aloha Care
10.2021 - 12.2022

Sales Associate

Crazy Shirts
05.2020 - 03.2023

Retail Keyholder

Hot Topic
09.2018 - 09.2021

High School Diploma -

Maui High School

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Christian Lamay