Christian Lett
Toledo
Summary
Positive, personable individual committed to creating welcoming and enjoyable bar environment. Possesses extensive knowledge of mixology and customer service, along with strong organizational and management skills. Dedicated to enhancing customer satisfaction and driving business growth.
Overview
6
6
years of professional experience
Work History
Bar Owner
Noir Hybrid Lounge And Bar LLC.
07.2024 - Current
- Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
- Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
- Implemented inventory control systems to reduce waste and maintain optimal stock levels for efficient operations.
- Implemented employee training programs focused on product knowledge, sales techniques, and customer service skills to improve overall team performance.
- Analyzed sales data to identify trends in consumer preferences, adjusting menu offerings accordingly to maximize profitability.
Training Liaison
DTLR, Inc.
01.2024 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Collaborated with Asset Protection, Recruiter, and Regional Manager to deliver effective onboarding training
Retail Store Sales Manager
DTLR, Inc.
10.2022 - Current
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Managed a $2 million store with over 15 employees, driving profitability and ensuring compliance
Eyewear Owner
Christian Lett LLC.
09.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Assistant Sales Manager
DTLR, Inc.
08.2021 - 11.2022
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Assistant Sales Manager
Jimmy Jazz Clothing Store
06.2019 - 07.2021
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Completed store opening and closing procedures by counting drawers and managing security.
Education
Bachelor of Science - Marketing
The University of Toledo
Toledo, OH05.2019
Skills
- Effective leadership
- Health and safety
- Beverage making
- Employee scheduling
- Small business operations
- Sales strategy development
- Marketing
Affiliations
- Omega Psi Phi Fraternity Inc.
Timeline
Bar Owner
Noir Hybrid Lounge And Bar LLC.
07.2024 - Current
Training Liaison
DTLR, Inc.
01.2024 - Current
Retail Store Sales Manager
DTLR, Inc.
10.2022 - Current
Eyewear Owner
Christian Lett LLC.
09.2021 - Current
Assistant Sales Manager
DTLR, Inc.
08.2021 - 11.2022
Assistant Sales Manager
Jimmy Jazz Clothing Store
06.2019 - 07.2021
Bachelor of Science - Marketing
The University of Toledo
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