Christian Llamas
Fontana,CA
Summary
Adept at fostering positive customer relationships and ensuring game fairness, I excelled in staff training and development at Yaamava. Leveraging strong communication and motivational skills, I significantly enhanced team performance and compliance with gaming regulations. My background also includes efficient operational improvements in trucking dispatch, underscoring my ability to streamline processes and boost efficiency.
Overview
5
5
years of professional experience
Work History
Table Games
Yaamava
Fontana, CA
08.2023 - 01.2025
- Developed positive customer relationships through friendly greeting and excellent service.
- Monitored player behavior to detect cheating and enforced game fairness.
- Trained new dealers in game rules, procedures, and customer service standards.
- Delivered an engaging and entertaining experience to casino guests.
- Provided excellent customer service, addressing player inquiries and concerns.
- Processed payments from customers, including cash and credit cards.
- Conducted game demonstrations for new players, explaining rules and strategies.
- Performed regular chip and cash counts to ensure accuracy in transactions.
- Ensured compliance with gaming regulations and laws.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Maintained positive working relationship with fellow staff and management.
- Worked hard to learn required tasks quickly to maximize performance.
- Participated in regular training sessions to improve product knowledge and service skills.
- Trained new team members using approved training materials annformation.
Sales Associate
Target
Fontana, CA
02.2022 - 03.2023
- Provided assistance with loading and unloading of supplies at job site.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Provided accurate information about products, prices and services.
Trucking Dispatcher
Control Transportation Services
Ontario, CA
09.2019 - 11.2021
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Analyzed daily operations data to identify areas for improvement in order to reduce costs and improve efficiency.
- Developed relationships with carriers to secure reliable transportation services at competitive rates.
- Advised personnel about accidents, weather conditions or other hazards.
- Maintained, diagnosed and troubleshoot trucking issues that arose while in field.
- Relayed work orders, messages or information using telephones or two-way radios.
- Responded to customer messages in regards to delivery issues.
- Managed the issuance and return of equipment used in delivery operations.
- Tracked shipments using computerized tracking systems.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
Education
High School Diploma -
AB MILLER HIGH SCHOOLL
Fontana 05-2015
Skills
- Staff scheduling
- Table game supervision
- Strong communication skills
- Employee training and development
- Motivational skills
- Gaming regulation compliance
Timeline
Table Games
Yaamava
08.2023 - 01.2025
Sales Associate
Target
02.2022 - 03.2023
Trucking Dispatcher
Control Transportation Services
09.2019 - 11.2021
High School Diploma -
AB MILLER HIGH SCHOOLL
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