Christian Lopez
Opa-locka,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate
Subaru of America, Inc
Miami , FL
2023.03 - Current
- Maintained records of customer interactions and transactions.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Followed up on customer inquiries not immediately resolved.
- Managed incoming calls from customers in a professional manner.
- Analyzed data related to customer service operations such as average handling time per call.
- Developed relationships with customers through friendly conversations.
- Tracked performance metrics and identified areas needing improvement in order to meet established targets.
- Assisted management with the development of new strategies for improved customer satisfaction.
- Resolved customer complaints via phone, email, mail, or social media.
Customer Service Advocate
DIRECTV
Miami , FL
2023.03 - 2024.08
- Maintained records of customer interactions and transactions.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Followed up on customer inquiries not immediately resolved.
- Managed incoming calls from customers in a professional manner.
- Analyzed data related to customer service operations such as average handling time per call.
- A.E.R With each customer during each call to be able to create a connection
Parts Picker
Toyota Of North Miami
North Miami Beach , FL
2022.06 - 2023.01
- Monitored stock levels regularly and reported any discrepancies immediately.
- Followed established protocols for handling hazardous materials safely.
- Maintained records of all parts received, shipped and returned to vendors.
- Assisted with unloading freight shipments when necessary.
- Scanned barcodes on products for tracking purposes.
- Communicated effectively with team members regarding pick-up, packing and shipping processes.
- Retrieved parts from designated areas using a hand truck or forklift.
- Provided support during peak periods such as holidays and special events.
- Inspected parts for any defects and ensured quality control standards were met.
- Performed regular maintenance checks on equipment used in the picking process.
- Checked inventory records for accuracy and determined the quantity of parts needed to be picked.
- Organized shelves or racks in an orderly manner as per company guidelines.
- Operated pallet jacks to move large quantities of parts within warehouse facility.
- Maintained cleanliness of work area and adhered to safety regulations at all times.
- Maintained neat, clean, secure, well-organized and safe warehouse to easily locate parts.
- Inspected pulled parts for defects, damage or deterioration caused by long-term outside storage.
Concrete Finisher
JDP Construction
Pembroke Pines , FL
2018.02 - 2021.06
- Mixed, poured and spread concrete using a variety of tools including trowels, floats and screeds.
- Performed daily maintenance checks on equipment used during job such as wheelbarrows, shovels.
- Operated power vibrators to compact concrete into place.
- Sprayed curing compound on newly finished surfaces as needed.
- Cleaned work area at end of each shift removing debris, unused material.
- Assisted in loading and unloading supplies such as bags of cement onto trucks or wheelbarrows.
- Inspected work sites to ensure that all safety protocols were followed.
- Inspected completed projects for quality assurance purposes.
- Leveled and smoothed freshly placed concrete with a straight edge or float.
- Finished surfaces by hand-troweling or machine-troweling for a smooth finish.
- Assisted in setting up formwork prior to pouring concrete.
Fast Food Cashier
Chic-Fil-A
Miami , FL
2020.06 - 2020.12
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
- Stocked shelves with merchandise according to company guidelines.
- Stocked shelves with food items and supplies as needed.
- Provided assistance with catering orders when needed.
- Assisted in maintaining inventory levels by ordering supplies when needed.
- Maintained cleanliness of work area throughout shift.
- Assisted in preparing food items such as sandwiches or salads when necessary.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Verified that all required documents were filled out correctly prior to closing register at the end of each shift.
- Rotated stock to ensure freshness of products.
Education
High School Diploma -
Miami Dade College
Miami, FL2016-04
Skills
- Order Fulfillment
- Report Generation
- Call Center Operations
- Member support
- Microsoft Outlook
- Administrative Support
- Escalation management
- Typing proficiency
- Data Entry
- Shipping and receiving understanding
- High-energy attitude
- Mentoring abilities
- Technical Support
- Complaint Handling
- Problem-solving abilities
- Quality Control
- Customer Service
- Material Handling
- Safety awareness
- Physical Strength
- Attention to Detail
- Willingness to learn
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Advocate
Subaru of America, Inc
2023.03 - Current
Customer Service Advocate
DIRECTV
2023.03 - 2024.08
Parts Picker
Toyota Of North Miami
2022.06 - 2023.01
Fast Food Cashier
Chic-Fil-A
2020.06 - 2020.12
Concrete Finisher
JDP Construction
2018.02 - 2021.06
High School Diploma -
Miami Dade College
Similar Profiles
Charles BailesCharles Bailes
Technician at Subaru Of America, IncTechnician at Subaru Of America, Inc
Tyler ClaybornTyler Clayborn
Warehouse Associate at Subaru of America, IncWarehouse Associate at Subaru of America, Inc
Chan SaechaoChan Saechao
Warehouse Worker at Subaru Of America, IncWarehouse Worker at Subaru Of America, Inc