CHRISTIAN LOPEZ
Hialeah,FL
Summary
Dynamic warehouse professional with extensive experience at Avianca Airlines, excelling in safety compliance and logistics management. Proven ability to enhance operational efficiency through effective team collaboration and problem-solving. Skilled in shipping documentation and adept at delivering exceptional customer service, ensuring a seamless experience for all stakeholders. Successful Warehouse Clerk with 9 years of experience performing diverse warehouse duties with accuracy and efficiency. Detail-oriented when loading and unloading boxes, preparing shipments and completing documentation. Expert in keeping warehouse clean and organized to mitigate safety risks and make space for incoming shipments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Warehouse Clerk
Avianca Airlines
12.2015 - 06.2024
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Managed shipping and receiving operations aeronautical materials. With verifications of part numbers and documentation, years of experience supply chain management.
- Shipment of rotatable components to different suppliers.
- Conduct thorough inspections of aeronautical parts to maintain quality standards.
- Strong problem-solving abilities and proficiency in logistics software.
Passenger Service Agent
Avianca Airlines
10.2006 - 12.2015
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Proficient in-flight control and dispatch, ensuring operational efficiency and safety. Adherence of flight closeout procedures.
- Skilled in passenger service and ticket sales. Providing exceptional customer experience.
Education
Bachelor of Science - Business Administration
Andres Bello National University
Santiago, Chile12.2000
Program - International Business
George Washington University
Washington, DC02.2000
Skills
- Warehouse safety
- Order picking
- Unpacking merchandise
- Receiving
- Team collaboration
- Warehouse organization
- Shipping documentation
- Prioritization
- Paperwork processing
- Part number management
Certification
Dangerous Goods
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Clerk
Avianca Airlines
12.2015 - 06.2024
Passenger Service Agent
Avianca Airlines
10.2006 - 12.2015
Bachelor of Science - Business Administration
Andres Bello National University
Program - International Business
George Washington University
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