Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christian Lovato Romero

Caledonia

Summary

Proven customer service expert from AutoZone, adept in conflict resolution and data entry, enhanced customer loyalty through empathetic engagement and efficient problem-solving. Excelled in high-stress situations, showcasing critical thinking and active listening, significantly improving customer satisfaction and repeat business.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative,

AutoZone
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Marcus South Shore Cinema
08.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Restaurant Waiter, Restaurant Host

Bangkok House Authentic Thai Cuisine
02.2022 - 10.2022
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

EAchieve Academy
Waukesha, WI
06-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Warranty service

Languages

Spanish
Professional Working

Timeline

Customer Service Representative,

AutoZone
07.2024 - Current

Cashier

Marcus South Shore Cinema
08.2023 - 01.2024

Restaurant Waiter, Restaurant Host

Bangkok House Authentic Thai Cuisine
02.2022 - 10.2022

High School Diploma -

EAchieve Academy
Christian Lovato Romero