CHRISTIAN LOYA
Parker,CO
Summary
I am a meticulous, resilient, and results-oriented Project Management professional, with extensive experience delivering complex resourcing solutions to clients of major organizations. My expertise spans team leadership, project planning, labor allocation and optimization, data analysis, customer service, and regulatory compliance. Harnessing strong communication and exceptional interpersonal skills with my strategic mindset and cross-functional collaboration, I realize deliverables to budget, schedule, and specifications. Training and mentoring colleagues plus fostering positive working environments, I retain talent, and build high-performance teams that meet customer objectives and drive profitable organizational growth.
Overview
9
9
years of professional experience
Work History
Logistics Section Chief/Back-up DOC Manager
City Of Denver
Denver, CO
08.2023 - Current
- Collaborated with FEMA, CBOs, EOC Chiefs, local corporations, and even out of state faith based organizations to find the resources we need for our operation.
- Manage warehouse runner team and donations team who have consistently performed and achieved all expectations.
- Successfully adapted to challenges and changes and exceeded goals with limited staff.
- Completed every project assigned by supervisors and directors in a timely manner.
- Led meetings with stakeholders to discuss current challenges or issues related to projects.
- Coordinated resources between multiple projects in order to ensure successful completion of tasks on time and within budget.
- Facilitated the development of project objectives and deliverables.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Monitored inventory levels and initiated re-stocking processes when necessary(213RR Process).
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Implemented cost-saving measures such as route optimization for shipments.
- Collaborated with other departments to develop strategies that align with company objectives.
- Facilitated weekly meetings with mentees to discuss progress and set goals.
- Developed a positive relationship with mentees through active listening, empathy, and respect.
- Monitored and tracked progress of mentees towards meeting their goals.
- Monitored shelter inventory levels to align with the needs at the sites.
Operational Team Lead(Project Management)
Jogan Health
Chicago, IL
10.2022 - 05.2023
- Leader in operations at 10 migrant shelters, located across the Greater Chicago territory, I ensure compliance with safety regulations and that high standards of physical safety are maintained within the shelter. Developing and augmenting robust relationships with State of Illinois departments and officials plus contacts at the City of Chicago Department of Family and Support Services (DFSS), I complete and submit accident, investigation, and weekly inspection reports to schedule. Drafting and updating project
roadmaps, Risk & Issue logs, and Communication Plans, I reduced operating, accommodation, and rental vehicle costs. I train, supervise, and mentor company employees and slashed operating costs by maintaining an accurate equipment inventory and staff database. Additionally I cut operational costs, including reducing the fleet by 30 vehicles and staff food costs. - Facilitated communication among internal teams and external partners(Illinois Department of Human Services, IEM, EOC) throughout the duration of the projects.
- Conducted research into new tools or techniques that could improve efficiency in managing projects.
- Provided administrative support for all phases of project life cycle from initiation through closure. Managed over 500 employees for the company.
- Analyzed project data to identify areas of improvement and recommend corrective actions.
- Stayed up to date on federal, state and local regulations governing emergency response plans.
- Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
- Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
- Studied successful plans from other locations to assess opportunities to improve program operation.
- Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
- Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
- Enforced standards of care and developed structures to track and evaluate compliance with frameworks.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Minimized expense spending by procuring equipment inventory with optimal cost savings.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
Shelter Manager
Jogan Health
Chicago, IL
09.2022 - 10.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided clients through transition to independent living within community.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Managed programming and administrative aspects of this temporary homeless shelter for men, women and children.
- In progress of obtaining Shelter Manager Certification provided by company.
Customer Service
SERVER | GREAT AMERICAN STEAKHOUSE
09.2017 - 08.2022
- Demonstrated integrity and honesty while interacting with guest, team members, and managers
- Hospitality
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Discussed options with customers, helping each make optimal choices for individual needs.
SERVICE MANAGER
GREAT AMERICAN STEAKHOUSE
Anthony, TX
09.2021 - 05.2022
- Leads team to perform task required and deliver the best customer service deals with complaints and compliments from customers keeps track of sales, comps, labor to meet company requirements invoices, product order, inventory customer satisfaction
- Hospitality
Personal Assistant
SunCity Tax Service
11.2019 - 01.2021
- To the CEO of this company
- Took calls from important Customers and assisted them with anything they needed
- Data Entry, Tax filling, Bookkeeping
LIfeguard | GISD district pool
05.2015 - 07.2019
- I have been a lifeguard for the Gadsden pool these past three summers
- I work with little kids in the morning giving them swimming lessons
- I am currently CPR and Basic first aid certified
- Page 2
Education
BBA - Business Administration, Management, Marketing.
New Mexico State University
Las Cruces, NM12-2023
Skills
- Project management
- Quality control
- Great with computers (Microsoft word, excel, power-point, etc)
- Quick learner
- Organized multi-tasker
- Sales
- Taxes and bookkeeping
- Logistics Coordination
- Improvement Plan Knowledge
- Quantitative Skills
- Experience in Leadership
- Data Management
- Planning & Organizing
- Training & Development
- Team Building
- Problem Resolution
- Reliable & Trustworthy
- Supervision & Leadership
- Fluent in Spanish
FEMA NIMS and Red Cross Certifications
- ICS-100
- ICS-200
- ICS-240
- ICS-700
- ICS-772
- ICS-800
- ICS-1016
- ICS-2200
- Red Cross Training- Shelter Fundamentals V2
Languages
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Logistics Section Chief/Back-up DOC Manager
City Of Denver
08.2023 - Current
Operational Team Lead(Project Management)
Jogan Health
10.2022 - 05.2023
Shelter Manager
Jogan Health
09.2022 - 10.2022
SERVICE MANAGER
GREAT AMERICAN STEAKHOUSE
09.2021 - 05.2022
Personal Assistant
SunCity Tax Service
11.2019 - 01.2021
Customer Service
SERVER | GREAT AMERICAN STEAKHOUSE
09.2017 - 08.2022
LIfeguard | GISD district pool
05.2015 - 07.2019
BBA - Business Administration, Management, Marketing.
New Mexico State University
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