Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Christian Lugenheim

The Colony,TX

Summary

With 14 years of entertainment, dining, and catered events experience, as well as over a decade of leadership experience, I’ve had the opportunity to take on a variety of roles and responsibilities, consistently meeting expectations and contributing to the goals of the brand and the team. Being promoted from within at several companies—across different roles and departments—has helped me build a well-rounded perspective and a diverse skill set. From starting as an hourly team member to moving into training, lower management, talent acquisition, HR, and eventually into senior management, I’m eager to continue learning and growing in my career.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant General Manager (AGM)

Andretti Indoor Karting & Games
The Colony, TX
05.2021 - Current
  • Overseeing the coaching, development, and accountability of managers, supervisors, and hourly staff of 300+ team members
  • Ensure guest satisfaction at a high volume store doing $25 million in revenue
  • Inventory and ordering experience; including finding inefficiencies and cost-savings as well as investigating variances and loss
  • Various financial skills including P&L experience, as well as sales, labor, and budget forecasting
  • Talent acquisition experience, including the interviewing, hiring, and onboarding and orientation of new team members

Operations Manager / Talent Acquisition

Main Event Entertainment
Fort Worth, TX
11.2020 - 05.2021
  • Oversaw daily operations of the center to ensure smooth guest and team member experiences.
  • Particular emphasis was placed on recruiting, interviewing, and onboarding/orientation of new team members after staffing difficulties post-COVID-19.
  • Address guest relations issues using various guest recovery methods.
  • Various managerial duties, including extensive cash handling, scheduling, resolving team member issues, incident reports, etc.

Operations Manager

Film Alley
Weatherford, TX
03.2019 - 11.2020
  • Vastly overhauled arcade department by hiring and developing great staff, including overseeing promotions of multiple staff members
  • Cut costs and increased revenue center-wide, with emphasis on arcade and bowling; arcade saw inventory costs cut by over $27,000 (20%) first year, an overall increase in revenue of over 15%, and several games saw increase in profits by 300+%

Operations Supervisor / Catering Manager

Main Event Entertainment
Fort Worth, TX
05.2012 - 03.2019
  • Moved up from within the company, starting as an arcade attendant, before being promoted to Trainer, and then Team Lead of multiple departments; eventually, being promoted to Operations Supervisor.
  • Trained countless new hires in multiple departments.
  • Ensured that shifts were run properly, standards were maintained by team members, and guests had a good experience.
  • Managed the Banquet and Catering department during the store's record-breaking holiday season in 2018; my responsibilities included scheduling and staffing during the busiest time of the year, as well as overseeing the smooth execution of events.
  • Performed various opening and closing duties.

Skills

  • Leadership and leadership development
  • Analytical, with the ability to find and resolve inefficiencies
  • Talent acquisition and retention
  • Excellent guest service and recovery skills
  • Proficient in PC and general technology skills, including Microsoft Office experience

Certification

  • TABC
  • ServSafe Manager
  • Notery

References

References available upon request.

Timeline

Assistant General Manager (AGM)

Andretti Indoor Karting & Games
05.2021 - Current

Operations Manager / Talent Acquisition

Main Event Entertainment
11.2020 - 05.2021

Operations Manager

Film Alley
03.2019 - 11.2020

Operations Supervisor / Catering Manager

Main Event Entertainment
05.2012 - 03.2019

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Christian Lugenheim