Jon Maggio

• Coordinated training programs for emergency service personnel, enhancing readiness and protocol adherence.
• Collaborated effectively with cross-departmental teams to optimize resource allocation during emergency situations.
• Established and maintained strategic relationships with external agencies, improving response coordination.
• Implemented comprehensive operational procedures, boosting efficiency and client satisfaction.
• Managed daily business operations, ensuring seamless budgeting, staffing, and customer service.

Supervised daily business functions, focusing on workforce management and operational oversight in emergency restoration and reconstruction services.

• Managed daily operations in water, fire, and mold restoration, overseeing crews, and job scheduling.
• Ensured client retention through quality service, and strong communication.
• Conducted employee performance reviews to boost efficiency and service standards.
• Streamlined processes by developing and improving operational procedures.
• Built strategic partnerships with insurance adjusters, property managers, and clients.
• Assigned technicians, monitored progress, and resolved issues to keep projects on track.
• Reduced risks and ensured compliance by closely assessing staff performance and procedures.