Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Christian Heredia

Christian Heredia

Visalia

Summary

Customer-oriented Reservation Agent with over 4 years of experience in customer service and problem solving within this industry. With an additional 16 years of overall customer service experience.


Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.


Passionate job seeker with strong organizational skills eager to secure entry-level position with the opportunity for growth.

Overview

18
18
years of professional experience

Work History

Off-Site Reservationist

Rivernook Campground
06.2019 - Current
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Crew Member

Pizza Barn
06.2005 - 12.2011
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.

Theater Manager

Reel Cinema
06.2005 - 12.2011
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

High School Diploma -

Kern Valley High School Independent Study Program
Lake Isabella, CA

Skills

  • Reading Comprehension
  • Guest Satisfaction
  • Administrative Support
  • Natural Leadership
  • Program Promotion
  • Daily Reports
  • Hotel Reservation Systems
  • Client Support
  • Customer Retention
  • Booking Issues
  • Customer Interaction
  • Travel Reservations
  • Telephone Reservations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates

Timeline

Off-Site Reservationist

Rivernook Campground
06.2019 - Current

Crew Member

Pizza Barn
06.2005 - 12.2011

Theater Manager

Reel Cinema
06.2005 - 12.2011

High School Diploma -

Kern Valley High School Independent Study Program

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Christian Heredia