Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTIAN MARKHAM

Tulsa,OK

Summary

Results-driven professional with a strong foundation in networking, help desk assistance and ticket resolution, seeking to leverage my expertise and advance my career into the fields of Help Desk Support, Customer Service, IT, Dispatch or Procurement. Aiming to contribute effectively to an organization’s success and growth while embracing new challenges and emerging technologies.

Overview

13
13
years of professional experience

Work History

Property Management Supervisor

Steve's Rentals
01.2023 - Current
  • Lead and empower a multi-location team, fostering seamless collaboration and task execution
  • Conduct comprehensive background checks and meticulously assess tenant applications to ensure optimal selections
  • Strategically coordinate appliance installations and repairs, maintaining impeccable standards across rental units
  • Spearhead procurement efforts for essential equipment, optimizing resource allocation and streamlining repair processes
  • Manage financial transactions and regulatory paperwork with meticulous attention to compliance and record-keeping
  • Proactively address tenant concerns, resolving conflicts and delivering exceptional customer service
  • Deliver detailed property reports and maintain transparent communication channels with the property owner
  • Administered operations to handle needs of more than 5 tenants across 6 property units.

Triage Associate

SageNet
07.2018 - 01.2023
  • Provided responsive 1st and 2nd level phone support, ensuring swift resolution of technical issues
  • Efficiently managed and prioritized incoming tickets using Cherwell and ServiceNow, consistently exceeding service level agreements
  • Monitored network performance to proactively identify and mitigate potential disruptions, bolstering overall reliability
  • Collaborated with third-party Internet Service Providers to swiftly troubleshoot and resolve connectivity issues, nurturing vendor relationships for timely resolutions
  • Developed and maintained comprehensive technical documentation to establish a robust knowledge base for efficient problem-solving
  • Coordinated hands-on troubleshooting appointments with the dispatch team, ensuring timely resolution of technical challenges
  • Demonstrated adept troubleshooting skills by guiding on-site technicians remotely to effectively address technical issues, enhancing issue resolution efficiency
  • Actively participated in regular training sessions
  • Contributed to team collaboration and knowledge sharing through active participation in meetings, providing valuable insights to enhance overall team efficiency

Delivery Driver

Jimmy John's
05.2011 - 07.2018
  • Handled phone orders and customer inquiries
  • Managed cash register and transactions
  • Maintained store organization and cleanliness
  • Tracked daily tips and cash-outs

Education

CCENT - Routing & Switching

Tulsa Technology Center
Tulsa, OK
05.2018

Skills

  • Ticket Software
  • Cherwell
  • ServiceNow
  • ITSM
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Call Center Experience
  • Windows OS
  • Network Operations
  • Help Desk
  • Active Directory
  • Technical Support
  • End User Support
  • Remote Support
  • Troubleshooting
  • Computer Diagnostics
  • Vendor Relations
  • Issue Resolution
  • Project Coordination
  • Documentation
  • Reports Dashboards
  • Data Visualizations
  • Application Evaluation
  • SLA
  • Reporting
  • Record Management
  • Organization
  • Retail
  • Customer Service
  • Communication
  • Time Management
  • Independent
  • Analytical
  • Employee Management

Timeline

Property Management Supervisor

Steve's Rentals
01.2023 - Current

Triage Associate

SageNet
07.2018 - 01.2023

Delivery Driver

Jimmy John's
05.2011 - 07.2018

CCENT - Routing & Switching

Tulsa Technology Center

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CHRISTIAN MARKHAM