Christian Marks
Glendale,AZ
Summary
Experienced with team leadership, customer relations, and retail operations management. Utilizes strategic planning to enhance store performance and optimize sales. Track record of fostering productive team environments and implementing effective inventory control measures.
Overview
8
8
years of professional experience
Work History
Retail Supervisor
Hudson News
06.2024 - 01.2025
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
Back Office Specialist
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08.2022 - 06.2024
- Maintained a high level of confidentiality, safeguarding sensitive information pertaining to company operations and client transactions.
- Supported company growth by effectively managing an expanding workload while maintaining a high level of quality in all tasks.
- Reduced processing errors with thorough attention to detail and adherence to established protocols.
- Collaborated with other departments to improve interdepartmental communication and overall efficiency.
Account Advisor 2
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01.2022 - 08.2022
- Streamlined account management processes for improved efficiency and client retention.
- Regularly exceeded performance targets while maintaining excellent customer satisfaction ratings.
- Entered client details and notes into system for interdepartmental access and review.
- Achieved high client retention rates through exceptional service delivery and continuous improvement efforts.
Verifications Advocate
Carvana
08.2019 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Assisted interested parties in navigating admissions procedures and dealing with eligibility issues.
Customer Service Representative
Valor Global
06.2017 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Facilitated inter-departmental communication to effectively provide customer support
- Edit or add your own
Education
Diploma - General Studies
Maryvale High School
Phoenix, AZ05.2016
Skills
- Task delegation
- Inventory control
- Staff training and development
- Customer service
- Customer service management
- Verbal and written communication
- Store operations and cash handling oversight
- Loss prevention
- Data entry expertise
- Call center operations
- Document management
- Report generation
Timeline
Retail Supervisor
Hudson News
06.2024 - 01.2025
Back Office Specialist
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08.2022 - 06.2024
Account Advisor 2
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01.2022 - 08.2022
Verifications Advocate
Carvana
08.2019 - 12.2021
Customer Service Representative
Valor Global
06.2017 - 07.2019
Diploma - General Studies
Maryvale High School
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