Christian Martinez
Redlands,CA
Summary
Dynamic administrative professional and leader with 4+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
4
4
years of professional experience
Work History
FRONT OFFICE SUPERVISOR
LOMA LINDA UNIVERSITY MEDICAL CENTER
02.2021 - Current
- Decision making on behalf of my team when situation arise in clinic
- Interpersonal skills, dealing one-on-one with employees to better their work environments
- Completing tasks when handed by upper management, with little to no error
- Handling patients with care in a medical setting, greeting, and assisting patients with their needs
- Hands-on training of new employees
- Supplying medical office of purchases for clinic
- Safety Coordinator; implementing new policy and fire drill procedures annually
Patient Services Representative
Loma Linda University Medical Center
06.2019 - 02.2021
- Greet and welcome patients to create a positive first impression of the company
- Answer incoming calls and return missed calls, respond to voicemails and emails and distribute incoming mail
- Maintain office organization by cleaning and organizing office daily and checking office supply inventory weekly and re-ordering supplies as needed
- Maintain confidentiality of patient information when speaking physically or over the phone
- PSR float (Financial service
Patient Service Representative Float
Loma Linda University Medical center
Loma Linda , CA
06.2018 - 06.2019
- Skills, demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issue
- Ability to manage work processes in a neat and orderly way
- Ability to manage multiple tasks effectively, follow established protocols, and work within systems, Pre-registers patients, correcting as necessary all patient demographic
- Analyzes insurance coverage and benefits for service to ensure timely reimbursement
- Responds to inquiries within a timely manner and provide proactive and regular updates to management on all areas of concern or improvement
- Effectively managed a high-volume of inbound and outbound patient calls
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
Education
Bachelors of Science - Information Systems And Technology- Business Intel
California State University of San Bernardino
Skills
- Experience with EPIC/LLEAP
- Multi-Tasking Skill
- Strong detail, analytical and problem-solving skills
- Experience with Office 365 (Excel, Powerpoint, Word and Outlook)
- Registration Management
- Team Management
- CRM Software
- Compliance Requirements
- Documentation
- Billing and Invoicing
- Staff Training
- Office Supplies and Inventory
Timeline
FRONT OFFICE SUPERVISOR
LOMA LINDA UNIVERSITY MEDICAL CENTER
02.2021 - Current
Patient Services Representative
Loma Linda University Medical Center
06.2019 - 02.2021
Patient Service Representative Float
Loma Linda University Medical center
06.2018 - 06.2019
Bachelors of Science - Information Systems And Technology- Business Intel
California State University of San Bernardino
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