Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christian Martinez

Cape Coral,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in GSE industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Regional Manager

Hall Technical Services
Fort Myers, FL
08.2016 - Current
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Supervised employees through planning, assignments, and direction.
  • Trained employees on duties, policies and procedures.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Administered employee discipline through verbal and written warnings.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Led employee evaluations with constructive feedback to boost performance.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control and customer service.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified needs of customers promptly and efficiently.

Diesel Mechanic

Allstar Equipment Rentals
Fort Myers, FL
05.2016 - 08.2016
  • Maintained vehicles by changing oil, checking batteries and lubricating components.
  • Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
  • Installed new parts such as radiators, injectors, hoses, belts, alternators, starters .
  • Diagnosed mechanical problems and made necessary repairs.
  • Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
  • Disassembled defective units to diagnose malfunctions and repair them accordingly.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Repaired fuel injection systems, turbochargers, brakes, and exhaust systems.
  • Performed preventative maintenance on diesel engines and equipment.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.

Diesel Mechanic

Youngquist Brothers Rock
Fort Myers, FL
02.2015 - 05.2016
  • Inspected machines for safety issues prior to operation by operators or customers.
  • Overhauled hydraulic lifts and steered assemblies on motor graders and tractors.
  • Troubleshot and diagnosed issues with heavy equipment systems.
  • Disassembled equipment using hand tools and hoists to begin repair work.
  • Adjusted operational settings to ensure proper performance of the machinery.
  • Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
  • Troubleshot electrical systems on heavy machinery.
  • Inspected cranes, bulldozers and other heavy equipment to drive proper performance.
  • Replaced worn out parts such as hoses, belts, bearings and seals.
  • Repaired engines, transmissions, hydraulic systems, brakes, and other components of heavy machinery.

Education

Associate of Arts - Diesel Mechanics

Automeca Technical College
Ponce, PR
05-2007

Skills

  • Performance Management
  • Order Management
  • International Relations
  • Strategic Planning
  • Staff Management
  • Safety Protocol
  • Personnel Monitoring
  • Recordkeeping Compliance
  • Project Management
  • Staff Supervision
  • Customer and Vendor Relations

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Regional Manager

Hall Technical Services
08.2016 - Current

Diesel Mechanic

Allstar Equipment Rentals
05.2016 - 08.2016

Diesel Mechanic

Youngquist Brothers Rock
02.2015 - 05.2016

Associate of Arts - Diesel Mechanics

Automeca Technical College

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Christian Martinez