Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Christian Mason

Atlanta,GA

Summary

Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

13
years of professional experience

Work History

Cumberland Pediatrics

Front Desk Supervisor
02.2021 - Current

Job overview

  • Lead Person for Patient Check-In and Registration
  • Verification of Insurance/Medicaid
  • Scheduled and assigned daily work and activities for team members.
  • Receive payments- close out all money received at end of work day
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Children's Healthcare of Atlanta

Registration Associate
09.2017 - 01.2021

Job overview

  • Scottish Rite Hospital
  • Emergency Room
  • Worked Nights
  • Patient Check-In & Registration
  • Verification of Insurance/Medicaid.
  • Completed registration paperwork, verifying accurate patient information.
  • Updated patient contact information to support accurate electronic medical records.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Collected copays and verified insurance coverage to complete check-ins.
  • Explained form wording to patients to help each understand information required.

Clayton County Health District

Front Desk Receptionist
01.2016 - 09.2017

Job overview

  • Women's Health
  • Patient Check-in & Registration
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.


Tin Drum Asiacafé

Shift Leader
08.2016 - 08.2017

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Panera Bread

Publix
04.2016 - 07.2016

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.

Cumberland Pediatrics

Owner
11.2015 - 03.2016

Job overview

  • Taking paper Chart medical Records, and scanning into electronic system
  • Scanning of all correspondence into EMR

The Purple Door Salon, Christian Mason

Owner's Assistant
05.2014 - 07.2015

Job overview

  • Booked Appointments
  • Check-in customers
  • Receive payments for services
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Cumberland Pediatrics

Front Desk Assistant
05.2010 - 08.2010

Job overview

  • Manage medical documents into EMR system: scanning, filing, and sorting
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Received, screened and routed incoming calls.

Education

Montcalm School For Boys

High School Diploma
08.2010

Stillman College

Atlanta Metropolitan State University

Skills

  • Complaint Management
  • Staff Supervision
  • Staff Training
  • Planning and Prioritization
  • Effective Customer Service
  • Microsoft Office
  • Problem-Solving Skills
  • Time Management
  • Payment Processing
  • Written and Oral Communications
  • Check-In and Check-Out Procedures
  • Listening Skills
  • EMR - ECW & Epic

Timeline

Front Desk Supervisor

Cumberland Pediatrics
02.2021 - Current

Registration Associate

Children's Healthcare of Atlanta
09.2017 - 01.2021

Shift Leader

Tin Drum Asiacafé
08.2016 - 08.2017

Publix

Panera Bread
04.2016 - 07.2016

Front Desk Receptionist

Clayton County Health District
01.2016 - 09.2017

Owner

Cumberland Pediatrics
11.2015 - 03.2016

Owner's Assistant

The Purple Door Salon, Christian Mason
05.2014 - 07.2015

Front Desk Assistant

Cumberland Pediatrics
05.2010 - 08.2010

Montcalm School For Boys

High School Diploma

Stillman College

Atlanta Metropolitan State University

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Christian Mason