Christian McComas
San Antonio,TX
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
15
15
years of professional experience
Work History
Client Success Agent
National Debt Relief
02.2024 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
Stock Control
HEB
09.2023 - 03.2024
- Monitored stock control systems and processed specific orders.
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts.
- Minimized waste via effective planning, forecasting and stock control.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
Branch Manager
Republic Finance
11.2019 - 05.2023
- Assessed employee performance and developed improvement plans.
- Managed branch sales, customer service, finances, and recordkeeping.
- Increased branch revenue by 52.17% (2.4 Million) through strategic sales process and account maintenance Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Maintained friendly and professional customer interactions.
Shift Manager
Raising Canes
08.2009 - 11.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
University of Louisiana At Monroe
Monroe, LA12.2019
Skills
- Financial Forecasting
- Staff Recruitment and Hiring
- Proactive and Focused
- Adaptable to Changing Conditions
- Social Perceptiveness
- Team-Building Leadership
- Sales Support
- Branch Operations Management
- Financial Analysis
- Training and Development
Timeline
Client Success Agent
National Debt Relief
02.2024 - Current
Stock Control
HEB
09.2023 - 03.2024
Branch Manager
Republic Finance
11.2019 - 05.2023
Shift Manager
Raising Canes
08.2009 - 11.2019
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
University of Louisiana At Monroe
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