Christian McPoland
Vancouver
Summary
Customer-driven Installation Technician providing first-rate customer service by maintaining and building professional relationships with other technicians and customers. Adept at performing and assisting with installation procedures, planning and scheduling. Skilled at modifying existing Audio Visual systems and new installations as well as limited experience with Fire alarm and Access control systems.
Excited to learn about new products and always looking to advance my career with a company that appreciates hard work, loyalty, and sets long term goals for me as an employee.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Installation Technician
Point Monitor
Lake Oswego, OR
09.2023 - Current
- Installed and configured various fire, access control and camera systems for residential projects.
- Oversaw complex installations, ensuring compliance with industry standards and client specifications.
- Implemented quality control measures to minimize errors during system setups and configurations.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Conducted troubleshooting and maintenance on existing installations to ensure optimal performance.
- Collaborated with project managers to streamline installation processes and improve efficiency.
- Trained junior technicians on best practices for equipment handling and safety protocols.
Installation Technician
Diversified
Milwaukee, OR
03.2019 - Current
- Worked with team members to install and maintain equipment.
- Maintained clean tools, test equipment and work motor vehicles.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Provided key information to customers, educating on equipment, products and services.
- Coordinated efforts with other workers involved in installing and maintaining equipment and components.
- Hoisted, measured, tested and drilled for various products safely and efficiently.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Cashier/Sales Floor Associate
Target
Vancouver, WA
07.2016 - 03.2019
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Cashier Team Lead
Sports Authority
Portland, OR
06.2015 - 07.2016
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Processed refunds for worn, damaged and broken merchandise.
Education
Some College (No Degree) -
Clark College
Vancouver, WAOregon LEA Electrical License -
Clackamas Community College
Oregon City, OR04.2022
Skills
- Installation Tools
- Issue Resolution
- Assembly and Installation
- Logical and Perceptive
- Troubleshooting Skills
- AV Installation
- Worksite Preparation
- Taking Precise Measurements
- Estimating Abilities
- Construction Knowledge
- Knowledge of Industry Best Practices
- Following Safety Practices
- Active Listening
- Customer Service
- Critical Thinking
- Basic Math
- Friendly, Positive Attitude
- Microsoft Office
- PPE Use
- Good Work Ethic
- Relationship Building
- Cable management
- Problem analysis
- Job planning
- Installation planning
Certification
- Licensed LEA - 2022
Timeline
Installation Technician
Point Monitor
09.2023 - Current
Installation Technician
Diversified
03.2019 - Current
Cashier/Sales Floor Associate
Target
07.2016 - 03.2019
Cashier Team Lead
Sports Authority
06.2015 - 07.2016
Oregon LEA Electrical License -
Clackamas Community College
Some College (No Degree) -
Clark College
Education and Training
other,other