Christian Meadows

Manage teams of customer service representatives and personal assistant liaisons to members. Trouble shoot claims and billing issues along with sending escalations to upper management. Fix issues with systems when supporting work functions are not actively working. Hold meetings and coaching sessions with employees. Run reports on data for analytics and calls volumes as well as calls made daily. Assign calls to employees for outbound attempts to members. Take escalated calls to de escalate situations with members and providers. Run reports on quality and audits to management. Audit codes for employees and escalate to appropriate channels. Responsible for team chats and responding with supporting accurate information.

• Make calls to members regarding current health assessments
• Call PCP offices and schedule appointments, track billing codes and advise them of incorrect codes
• Verify members phone numbers with pharmacy, pcp, insurances
• Incentivize members to attend events in their area for health needs
• Conducting educational telephone calls advising members of available benefits, services and programs; completes health needs assessment, and refers members to population health management programs as appropriate
• Reaching out to members with identified gaps in care; encouraging and motivating them to become compliant; offering assistance in locating providers and appointment scheduling
• Managing system work queues; screening identified members for eligibility, prior case activities, recent claims, customer service inquiries and authorization history; assigning members to clinical team for call outreach and intervention
• Facilitating research and analysis of inquiries and/or complaints related to processes and designations, member lost incentives, and other program related inquiries.

• Answer phone calls and schedule patients accordingly, file DOL on the OWCP portal using ICD-10 coding, bill patients and insurance companies, proficient in Sycle systems, Create spreadsheets with Excel, clean office, deposit money, deposit checks, clean hearing aids, trouble shoot and program hearing aids per provider, insurance authorization
• Work with IT and use ticket system support desk fresh system, Submit
• VOB tickets for insurance, work with Department of Labor on OWCP website for billing workman comp and other services, connect with VA and register patients along with sending records and submitting for billing, creating HCFA’s for insurance, call and invite patients into office for events, organize and set up events for clinic.

• Created compound medication for patients and animals
• Receiving orders, measuring quantities, mixing ingredients, packaging medication, updating records
• Counted and labeled prescriptions with correct item and quantity
• Answered phone and wrote down messages for pharmacist, filled prescriptions, cleaned lab weekly.

• Assist Nurses in the care of patients
• Preform CNA duties: Bathe patients, dress patients, attach heart monitors to patients, assist with EKGs
• Bladder scan patients, remove IVs, answer call lights
• Work the desk, put together patient charts, communicate with nurses and doctors about patients health
• Call physicians, set up transfers for patients.

• Give excellent customer service to guests
• Open and close checks for guests
• Tended Bar for a Marina in high volumes during the summer
• Promoted from server to Bartender
• Increased Liquor and food sales for the company
• Make excellent drinks for the public along with taking inventory for Bar.

• Assist patients with every day life challenges
• Assist Nurse with care of residents
• Bathe, Feed, Dress, take back and forth to rooms, help residents get ready for bed, do residents laundry, make snacks for residents, provide excellent care and watch over residents day to day.