Christian Membreno
Richmond,CA
Summary
With a passion for helping others and creating positive experiences, I am dedicated to building environments where people can thrive. My diverse experience in human services, hospitality, and leadership has taught me the value of teamwork, communication, and adaptability. I strive to make a meaningful impact by supporting individuals and organizations through thoughtful service and efficient processes
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Four Points by Sheraton San Rafael Marin County
San Rafael, CA
08.2024 - Current
- Assist guests with check-ins and check-outs, ensuring a smooth, efficient process.
- Perform night audits to verify and balance daily transactions.
- Answer phone calls to address guest inquiries and provide information about the hotel and its services.
- Assist in setting up meetings, ensuring all requirements are met for a successful event.
- Help coordinate and set up special events, focusing on attention to detail, and guest satisfaction.
- Resolve guest concerns promptly, striving to deliver a positive, seamless experience.
Human Services Administrative Intern
City Of San Leandro
San Leandro, CA
07.2024 - 01.2025
- Provide administrative support to human services programs at San Leandro City Hall and the San Leandro Senior Center.
- Focus on ensuring community services are well-organized, and effectively communicated.
- Create and distribute marketing materials, including: flyers, PowerPoint presentations, and announcements targeted to seniors.
Assist with senior recreation, food assistance, and paratransit/FLEX RIDES programs. - Support event coordination and ensure smooth operations.
- Develop and maintain record-keeping systems for improved organization and accessibility.
- Coordinate outreach efforts to engage the community effectively.
- Collaborate with other departments and agencies to streamline processes and integrate services.
Human Resources Supervisor
AMC Theatres
Emeryville, CA
08.2019 - 03.2022
- Managed the recruitment process, including conducting interviews, selecting top candidates, and completing onboarding paperwork.
- Trained new hires on operational procedures, ensuring they felt confident and prepared in their roles.
- Organized employee schedules to maintain adequate coverage, and smooth operations.
- Oversaw inventory management to ensure efficient stock levels, and operational readiness.
- Resolved guest issues, and provided excellent customer service to enhance the overall experience.
- Collaborated with sponsors to plan and execute engaging events for the theater.
- Focused on building a strong, cohesive team through effective hiring, training, and ongoing support.
IT Support Specialist
California State University, Sacramento
Sacramento, CA
09.2021 - 02.2022
- Ensured the proper functioning of IT systems and equipment across various campus buildings, troubleshooting issues to maintain seamless operations.
- Provided assistance both in person and remotely via Zoom, addressing a wide range of technical issues for staff and students.
- Assisted with equipment rearrangements, relocations, and the setup of new workstations as needed to support campus operations.
- Contributed to organizing and maintaining accurate inventory records to ensure all IT assets were accounted for and in their rightful place.
Education
Associate of Science - Computer Information Systems
Diablo Valley College
Pleasant Hill, CA03-2026
Graduate Certificate - Project Managment
Year Up
Pleasant Hill, CA01-2025
Skills
- Data entry
- Establishing relationships
- Document review
- Attention to detail
- Administrative Assistance
- Office Administration
- Marketing
- Relationship building
- Analytical skills
- Research Skills
- Project Planning
- Marketing Strategy
- Zoom
- Project Coordination
- Presentations
- Project Management
- Responsiveness
- Fluent in English and Spanish
- Customer service
Certification
- PSM 1 - Scrum.org
Timeline
Front Desk Agent
Four Points by Sheraton San Rafael Marin County
08.2024 - Current
Human Services Administrative Intern
City Of San Leandro
07.2024 - 01.2025
IT Support Specialist
California State University, Sacramento
09.2021 - 02.2022
Human Resources Supervisor
AMC Theatres
08.2019 - 03.2022
Associate of Science - Computer Information Systems
Diablo Valley College
Graduate Certificate - Project Managment
Year Up
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