Christian Mena
Summary
Dynamic leader with a proven track record of operational excellence and effective decision-making at Pro Look Detailing. Skilled in client relationship building and leadership, driving substantial business growth and enhancing customer satisfaction. Expert in marketing strategies and negotiation, achieving outstanding results and fostering strategic partnerships. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
5
5
years of professional experience
Work History
CEO
Pro Look Detailing
10.2020 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Fostered strong relationships with industry partners to expand business opportunities.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed financial, operational and human resources to optimize business performance.
Sales Representative
MDR Auto
11.2021 - 04.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Valet Parking Attendant
Sj's Parking
05.2019 - 02.2020
- Explained parking rates and retrieval procedures to guests upon arrival.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Upheld company policies consistently, ensuring adherence to dress code, punctuality, and professional conduct standards among staff members.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Prevented potential accidents by adhering to strict safety protocols when operating vehicles in confined spaces.
Education
Bachelor of Arts - Accounting
Baruch College of The City University of New York
New York, NY05.2021
Associate of Arts - Accounting
Queens Community College
Queens, NY05.2019
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Executive Presence
- Client Relationship Building
- Negotiation
- Leadership and People Development
- Client Engagement
- Employee Motivation and Performance
- Goal Setting
- Marketing and Advertising
Timeline
Sales Representative
MDR Auto
11.2021 - 04.2024
CEO
Pro Look Detailing
10.2020 - Current
Valet Parking Attendant
Sj's Parking
05.2019 - 02.2020
Bachelor of Arts - Accounting
Baruch College of The City University of New York
Associate of Arts - Accounting
Queens Community College
Similar Profiles
Ahmad HocheimiAhmad Hocheimi
Vehicle Detailer at Pro Auto Detailing PlusVehicle Detailer at Pro Auto Detailing Plus
Luis Ascencio CuevaLuis Ascencio Cueva
Assistant Manager at Mobile Pro Auto & Marine DetailingAssistant Manager at Mobile Pro Auto & Marine Detailing
Romanus OmozokpeaRomanus Omozokpea
Car Detailer at Auto Pro DetailingCar Detailer at Auto Pro Detailing