Christian Merkel

Insightful Information Technology Manager with over 15 years of IT experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction through employee satisfaction and growth with focused delivery of technical solutions. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations.

01/2020 – today LogMeIn (Global)

• Established feedback loop with Sr. Product Dev. Leadership
• Rollout of the product to the entire internal user base across different countries, systems and timezones
• Monitoring of the rollout through program management team provided dashboards
• Accelerated Roadmap plan to drive internal adoption of product in COVID-19 driven work from home environment

01/2020 – today LogMeIn (Global)

• Scale up of call resources to support demand generated by COVID-19 pandemic
• Advising and providing data to Sr. Leadership Team on call responses
• Holding frequent virtual coffees with the team to keep motivation up
• Facilitating multi departmental communications to ensure marketing, customer-care and sales can respond to demand

01/2019 – 12/2019 LogMeIn (Global)

• Support of the Product Teams launching in to the EU Market
• Parallel internal rollout enabling Sales to sell what they use
• Mentoring of the Solutions Consulting Team on complicated Projects
• Roadmap planning for 2020 global internal rollout

01/2018 – 12/2018 LogMeIn (Global)

• Guidance of the Team to unify 2 CUCM Clusters with over 3000 Users
• Planning of the ContactCenter Rebuild and Virtualization for over 700 Users
• Mentoring on the implementation of CTI between Salesforce and InteractiveIntelligence ACD System
• Roadmap planning for 2019 to further integrate the UC platforms

02/2017 – 01/2018 Citrix Systems (Global) GetGo SpinOff

• Leading 'Day1 activities' pre and post-merge for the EMEA region
• Leadership over the EMEA Part of re-imaging over 3000 PC&Macintosh Computers
• Coordination with Vendors to ensure service consistency
• Collaboration with the Finance Dept. ensuring LogMeIn and Citrix accounts are segregated

06/2016 – 02/2017 Citrix Systems (Global) GetGo SpinOff

• Leadership of the EMEA IT Team to stand up an IT Landscape for the Spinoff
• Collaboration with US IT Management to meet the timeline
• Planning and Execution on separating the Infrastructure of the SpinOff from Citrix Systems
• Guidance on Design and Installation of the new IT Datacenter Buildout in EMEA
• Strategic sessions with LogMeIn IT to plan out Day1 activities

01/2015 – 08/2015 Citrix Systems (Global)

• Adaptation of IT-design to match local market
• Close collaboration with the Facilities team to ensure pristine employee experience
• Management of vendors / offer review and selection of components (Server, Network, VoIP, AV)
• Planning of service and employee (~220) move to new office

02/2014 – 05/2015 Citrix Systems (Global)

• Design of a modern and resilient Voice Edge Infrastructure
• Collaboration with the corporate Network and Security Teams
• Overseeing the implementation as the Sr. Architect of the Solution
• Training and consulting Team Members on the Solution

10/2013 – 01/2014 Citrix Systems (Global)

• Planning and Project Management on GENBAND SBC rollout of Citrix Online
• Move of from legacy PRI to SIP Trunks globally
• Configuration of SBCs to split traffic between Contact Center and Enterprise PBX
• Training the Team members on Administration of the SBC
• Training the IT ServiceDesk Staff for Hypercare

09/2013 – 05/2014 Citrix Systems (Global)

• Planning and Project Management on the Domain switch
• Move of 3000 Users on to the new Domain in CUCM
• Ensuring Presence Services Contact lists and Voicemails to carry over
• Creation of End-user documentation and work with the Corporate Communications team
• Training the IT ServiceDesk Staff for Hypercare

09/2011 – 08/2012 Ipsen Pharma (France /Germany)

• Design of an UC and Network solution for the new office building
• Teamwork with the corporate IT and Telephony Team
• Project manager for the move from the old to the new building (coordination of the telephony part in the project)
• Implementation of the new phone system
• Training for the users

12/2011 – 03/2012 Butsch&Meier GmbH (Germany)

• Design of the new computing center
• Project manager for all project parts
• Installation and configuration of all components (VMware, Cisco Switching / W-LAN, Windows AD / Exchange, Citrix XenApp 6.5, Linux Servers)
• Configuration/ migration / rollout VOIP/UC (Cisco: Call Manager / Presence and Voicemail system)
• HA configuration with Cisco SRST / AAR for all branch offices
• Implementation of QoS for Voice and Citrix
• Training for the users

01/2010 – 03/2010 Ruch Novaplast (Germany / Poland)

• Migration from Siemens Highpath to a Cisco Call Manger Cluster
• Analysis and extension of the existing LAN infrastructure
• WAN design with Cisco DMVPN for VOIP with QoS
• Configuration of the ISDN / PMX Gateway(H323)

09/2008 – 12/2010 Herrenknecht AG (Germany / China / Brazil / Australia )

• Maintenance of the campus wide LAN and Wireless infrastructure
• Configuration of the world-wide VPN (DMVPN with OSPF and EIGRP)
• Maintaining the customers firewall
• Training of the customers IT personnel

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