CHRISTIAN METALLO
Alexandria,VA
Summary
Personable and deadline-driven customer service representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.
Overview
13
13
years of professional experience
Work History
Survey Technician
Luck Grove
05.2023 - 02.2024
- Demonstrated adaptability by quickly learning new software programs and adapting to evolving industry standards within the profession efficiently.
- Maintained up-to-date knowledge of industry developments, ensuring application of best practices in all aspects of work.
- Enhanced team productivity by consistently completing assigned tasks ahead of schedule.
Quality Assurance
North East Fastners
11.2021 - 03.2023
- Created quality measurements to track improvement in products
- Executed quality improvement testing and activities
- Developed quality assurance standards and company processes
- Adhered to industry quality and safety standards
- Ensured products met customer expectations and demand
- Created reports documenting errors and issues for fixing
- Worked closely with the development team to improve existing products
- Maintain standards for reliability and performance of production
Service Writer
Shakers Kia
11.2018 - 03.2019
- Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and vehicle complaints
- In an average week, oversaw scheduling of 60 plus jobs
- Tracked job status by entering work orders and change orders into CDK database
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes
- Met or exceeded revenue objectives by promoting BG products and services to customers during service, account and sales follow-up calls
- Contributed to team success by filling in on cashier duties, providing product assistance, merchandising shelves and cleaning customer areas
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Answered customers' questions and addressed problems and complaints in person and via phone
- Resolved product issues and shared benefits of new technology
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Confirmed that appropriate changes were made to resolve customers' problems.
Lot Manager
Shakers Kia
01.2018 - 11.2018
- Arranged 20-30 cars every day to achieve best viewing experience for customer
- Managed new car inventory
- Performed car swaps for salesman when it was needed, driving as far as Philadelphia
- Obtained parts from other dealerships or auto body shops for technicians at our dealership
- Arranged/cleared lot in anticipation of inclement weather
- Drive customers too and from dealership when it was needed
- Surveyed lot everyday to ensure stickers and appropriate paperwork were in vehicles, gas tank was filled and all service lights were off.
Jeff Traver
09.2016 - 09.2017
- General Contracting
- Support for general indoor/outdoor home contracting.
Store Associate
Sunny Ridge Foods
09.2015 - 09.2016
- Trained new employees on company customer service policies and service level standards
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Youth Counselor
YMCA
01.2014 - 01.2015
- Responsible for overall care and well-being of up to 40 students, ensuring students were accounted for with schools and parents
- Lead group activities in sports, arts, crafts and games
- Supervised and assisted with homework, tutoring individuals as needed
- Managed a small team of leadership for after-school programs in local schools.
Games Associate
Quassy Amusement Park
05.2011 - 09.2011
- Provided a positive customer experience to thousands of families at a 100 year-old family-oriented water and amusement park
- Responsibilities included multi-ride support and customer care.
Education
Naugatuck Valley Community College
Waterbury, CTHigh School Diploma -
Nonnewaug High School
Woodbury, CT01-2014
Skills
- Effective team player
- Excellent multi-tasker
- Dependable and reliable
- Flexible scheduling
- Strong communication skills
Timeline
Survey Technician
Luck Grove
05.2023 - 02.2024
Quality Assurance
North East Fastners
11.2021 - 03.2023
Service Writer
Shakers Kia
11.2018 - 03.2019
Lot Manager
Shakers Kia
01.2018 - 11.2018
Jeff Traver
09.2016 - 09.2017
Store Associate
Sunny Ridge Foods
09.2015 - 09.2016
Youth Counselor
YMCA
01.2014 - 01.2015
Games Associate
Quassy Amusement Park
05.2011 - 09.2011
Naugatuck Valley Community College
High School Diploma -
Nonnewaug High School
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