Christian Michel
Reno
Summary
Professional with proven track record in account management, delivering impactful results through strategic planning and client relationship building. Expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high client satisfaction. Known for reliability, flexibility, and collaborative approach to achieving team goals.
Overview
7
7
years of professional experience
Work History
Senior Account Manager in Mid Market
Verizon Business
07.2024 - Current
- Own full sales cycle across SMB, Mid-Market, and Enterprise accounts: prospecting, discovery, solution presentations/demos, proposals, negotiation, and contract execution.
- Build and manage a high-velocity Salesforce pipeline; maintain forecast accuracy and progress deals by multi-threading stakeholders and aligning on timelines and approval steps.
- Establish and grow executive-level relationships; implemented a referral partner motion adopted by peers to expand funnel and accelerate deal cycles.
- Coordinate with Verizon implementation partners to ensure smooth onboarding and measurable customer outcomes.
- Managed client relationships to enhance satisfaction and retention.
- Analyzed business needs to develop tailored solutions for clients.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
Small Medium Business Account Manager
Verizon Business
01.2022 - 07.2024
- Developed and maintained strong relationships with key business clients to enhance customer satisfaction.
- Analyzed customer needs and provided tailored solutions to improve service delivery.
- Collaborated with cross-functional teams to streamline account management processes and enhance efficiency.
- Conducted regular account reviews to identify opportunities for upselling and cross-selling services.
- Implemented strategic initiatives that increased client retention rates and overall revenue growth.
- Coordinated with technical support teams to resolve client issues promptly, ensuring seamless service operations.
Business Account Executive
Spectrum Business
04.2019 - 10.2019
- Territory-based B2B hunter focused on net-new acquisition through door-to-door and outbound motions; managed full cycle from first meeting to close.
- Organized routes, coordinated installations, and implemented a team referral process to increase lead flow.
Education
B.A. - Political Science
San Francisco State University
05.2018
A.A. - Behavioral Science
Pasadena City College
05.2015
Skills
- Salesforce CRM expertise
- End-to-end sales process expertise
- Executive communication and presentations; territory planning; referral/partner motions
- Cross-industry expertise in healthcare, manufacturing, financial services, construction, and transportation
- Experience selling to multiple verticals including healthcare, manufacturing, and financial services
- Experience in new prospect acquisition and complex, executive-led selling including IT directors, and C-Suite board members
- Experience with VoIP, Private Networks, Cybersecurity Solutions, Mobile Device Management including MaaS 360 and Jamf
- Salesforce forecasting/commit accuracy, demos/presentations (virtual/onsite)
- Channel/partner motions (implementation partners, referral programs)
- Familiarity (active learning): NVIDIA Enterprise (NVAIE), DGX and GPU-accelerated computing, Generative AI/LLMs, SDK/APIs, Omniverse/Digital Twins; cloud CSP motions (AWS/Azure/GCP), ISV and GSI ecosystem
- Client base retention
- B to B sales
Accomplishments
- Verizon Business President's Cabinet in Small Medium Business 2023
- Verizon Business Diamond Club in Mid-Market/Enterprise Channel 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Account Manager in Mid Market
Verizon Business
07.2024 - Current
Small Medium Business Account Manager
Verizon Business
01.2022 - 07.2024
Business Account Executive
Spectrum Business
04.2019 - 10.2019
A.A. - Behavioral Science
Pasadena City College
B.A. - Political Science
San Francisco State University