Christian MICIKAS
Pennington,New Jersey
Summary
Personable and highly organized, adept at managing varied tasks in fast-paced hospitality environment. Brings solid understanding of customer service principles and efficient operational management, with proven skills in team coordination and problem-solving. Committed to enhancing guest experiences and maintaining high standards of service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotel Operations Supervisor
Rivers Casino Philadelphia
07.2025 - Current
- Improved guest satisfaction by implementing efficient front desk procedures and streamlining check-in processes.
- Optimized inventory management for hotel supplies, reducing waste and lowering overall costs.
- Monitored key performance indicators and provided regular reports to senior management, highlighting areas of success and opportunities for improvement.
- Streamlined communication between departments by implementing effective protocols that resulted in smoother daily operations.
- Monitored room rates and changed accordingly to maximize profit and occupancy.
Front Office Supervisor
Sheraton Bucks County Langhorne
10.2024 - 07.2025
- Coordinated with other departments within the hotel regarding day-to-day tasks and special requests made by guests.
- Managed front desk operations, including check-in and check-out procedures and guest services.
- Ensured that all safety protocols were adhered to by the front office team members at all times during their shift duties.
- Liaised effectively with other departments such as sales and marketing teams in order promote new packages and services offered by the hotel.
- Developed strategies to increase customer satisfaction levels through improved service delivery standards.
- Ensured that all hotel policies and procedures were followed.
Front Office Shift Manager
Mount Airy Casino Resort
10.2023 - 10.2024
- Managed and coordinated front desk operations
- Set departmental goals, managed leadership meetings, and ensured that the department met all standards and complied with resort regulations
- Addressed customer complaints and resolved conflicts
- Oversaw daily operations while managing multiple projects simultaneously
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Set employee schedules and made staffing adjustments to get shifts covered
- Developed training programs for new employees to ensure standards of excellence were met
- Assessed production requirements to forecast timelines and outputs
Hospitality Internship
Mount Airy Casino Resort
09.2022 - 05.2024
- Trained in different positions and worked with variety of personnel
- Researched and reviewed regulatory, technical or market issues related to sustainability
- Maintained confidentiality when handling sensitive information or documents
- Assisted project teams with research, data collection, and administrative tasks
- Eagerly absorbed new information and honed skills under guidance of experienced professionals
- Sought opportunities to learn new skills and tackle challenging tasks
Front Office Dual Lead/Night Audit
Mount Airy Casino Resort
01.2023 - 10.2023
- Assisted with administrative duties such as filing paperwork, copying documents
- Entered data into company software system
- Updated company databases and visitor logs with daily data and incident information
- Heard and resolved complaints from customers and public
- Greeted customers and visitors in a friendly and professional manner
- Managed digital and analog filing systems to protect confidential data
- Answered incoming calls promptly and professionally while managing multiple lines at once
Education
Bachelor of Science - Business
Keystone College
PA01-2024
Bachelor of Science - Hospitality Management
Keystone College
PA01-2024
Skills
- Scheduling & Coordination
- Team Building
- Interdisciplinary Collaboration
- Department Management & Supervisory
- Event Management, Coordination & Presentation
- MS Teams
- Opening and closing procedures
- Handling Customer Complaints
- Employee Training
- Staff Motivation
- Decision-Making
- Customer service focus
- Staff Training and Onboarding
- Flexible Schedule
- Safety Compliance
- Documentation And Reporting
- Workplace Safety
- Front office operations
- Staff training and development
- Guest relations management
- Reservation management
- Revenue management
Certification
- Active Listening: The Secret of Effective Communication – Linkedin Learning Workplace Safety Committee for Training – Pennsylvania Department of Labor and Industry
- The Three Pillars of Effective Communication – Linkedin Learning
- What is Business Analysis? – LinkedinLearning •
- Preventing Discrimination and Harasssment for Employees – Paycom
- RAMP Cerrification Casino Level One Employees (Managers/Supervisors) – Pennsyvlania Gaming Control Board
- Serv Safe Manager – ServSafe
Timeline
Hotel Operations Supervisor
Rivers Casino Philadelphia
07.2025 - Current
Front Office Supervisor
Sheraton Bucks County Langhorne
10.2024 - 07.2025
Front Office Shift Manager
Mount Airy Casino Resort
10.2023 - 10.2024
Front Office Dual Lead/Night Audit
Mount Airy Casino Resort
01.2023 - 10.2023
Hospitality Internship
Mount Airy Casino Resort
09.2022 - 05.2024
Bachelor of Science - Business
Keystone College
Bachelor of Science - Hospitality Management
Keystone College
Employee of the Month for Front Desk April 2023
Front Desk team member of the month for the month of April 2023 Mount Airy Casino Resort
Team Member of the Month for May 2023
Team Member of the Month for the month of May 2023 -Mount Airy Casino Resort