Summary
Overview
Work History
Education
Skills
Timeline
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Christian Mitterbauer

Woodhaven,NY

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to train and mentor staff, fostering a collaborative environment. I consistently enhance team productivity while ensuring customer satisfaction through effective problem-solving and empathetic communication.

Overview

9
9
years of professional experience

Work History

Cashier

Ace Smoke Gift Shop
01.2024 - 07.2024
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Crew Member

Trader Joe's
07.2020 - 09.2021
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Became familiar with products to answer questions and make suggestions.
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.

Front Desk Supervisor

USTA
09.2015 - 10.2018
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Bachelor of Arts - Media Studies

Queens College
Flushing, NY
12-2025

Skills

  • Exceptional customer service
  • Work ethic and integrity
  • Patience and empathy
  • Training and mentoring
  • Team Leadership
  • Experienced with Microsoft software

Timeline

Cashier

Ace Smoke Gift Shop
01.2024 - 07.2024

Crew Member

Trader Joe's
07.2020 - 09.2021

Front Desk Supervisor

USTA
09.2015 - 10.2018

Bachelor of Arts - Media Studies

Queens College

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