Christian Mollo
New Carrollton,United States
Summary
Dynamic Parts Manager with a proven track record at Advanced Auto Parts, enhancing inventory efficiency and customer satisfaction. Excelled in vendor relations and problem-solving, boosting operational productivity. Skilled in parts identification and fostering teamwork, consistently achieving targets without exceeding a single numerical percentage in achievements.
Overview
9
9
years of professional experience
Work History
Parts Counter Person
DARCARS Chrysler Jeep Dodge
11.2023 - Current
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
Parts Manager
Advanced Auto Parts
01.2022 - 10.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Supervised and trained staff on product knowledge and customer service.
Sales Associate
AutoZone
02.2016 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Albert Einstein High School
Kensington, MD05.2016
Skills
- Goal setting
- Invoice processing
- Vendor relations
- Improving customer satisfaction
- Ordering parts
- Workplace safety
- Parts identification
- Customer service
- Problem-solving skills
- Clean driving record
- Verbal and written communication
- Parts installation
- Parts recommendation
- Parts department organization
- Problem-solving
- Teamwork
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parts Counter Person
DARCARS Chrysler Jeep Dodge
11.2023 - Current
Parts Manager
Advanced Auto Parts
01.2022 - 10.2023
Sales Associate
AutoZone
02.2016 - 11.2021
High School Diploma -
Albert Einstein High School
Similar Profiles
NICKOLAS THREATNICKOLAS THREAT
Automotive Service Advisor at DARCARS Chrysler Jeep DodgeAutomotive Service Advisor at DARCARS Chrysler Jeep Dodge
Carlos MedinaCarlos Medina
Finance Manager at DARCARS Chrysler Jeep DodgeFinance Manager at DARCARS Chrysler Jeep Dodge
Salvatore VitaleSalvatore Vitale
Sales and Service Porter at DARCARS Chrysler Jeep Dodge RamSales and Service Porter at DARCARS Chrysler Jeep Dodge Ram
Shebra TrammellShebra Trammell
Asymptomatic Covid Unit at National Institute Of HealthAsymptomatic Covid Unit at National Institute Of Health
Telma AnikaTelma Anika
Business Analyst at KNPSBusiness Analyst at KNPS