Christian Montoya Albarracin
Miami,FL
Overview
7
7
years of professional experience
Work History
Security Officer
First Class
10.2022 - 01.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Valet Parking Attendant
First Class
09.2021 - 10.2022
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Ensured vehicle safety by performing thorough inspections before and after each parking assignment.
- Maximized space utilization by strategically organizing the parking lot to accommodate more vehicles.
- Assisted guests with luggage, maintaining a courteous and professional demeanor at all times.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Reduced wait times for customers by quickly identifying their vehicles upon arrival at the valet stand.
- Increased customer loyalty by providing personalized service based on individual preferences and needs.
Manager
Jorge Alvarez
10.2020 - 09.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Waiter
Russian Samovar Restaurant
06.2019 - 12.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Professional - Business Administration
Universidad Santo Tomas
Colombia12.2014
Specialist - Derecho Financiero
Universidad Externado De Colombia
Colombia07.2018
Course - Leadership And Coaching
Universidad Externado
Colombia11.2019
Skills
- Leadership
- Coaching
- Financial Law
- Business Administrator
- Cashier
- Security
- Team Leader
Languages
English
Professional Working
Timeline
Security Officer
First Class
10.2022 - 01.2024
Valet Parking Attendant
First Class
09.2021 - 10.2022
Manager
Jorge Alvarez
10.2020 - 09.2021
Waiter
Russian Samovar Restaurant
06.2019 - 12.2019
Professional - Business Administration
Universidad Santo Tomas
Specialist - Derecho Financiero
Universidad Externado De Colombia
Course - Leadership And Coaching
Universidad Externado