Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Accomplishments
Timeline
Generic

CHRISTIAN MORALES

Port Orange,FL

Summary

Visionary Food and Beverage Manager with over 15 years of progressive experience, excelling in driving efficiency and profitability across various dining environments. Demonstrates a keen ability for innovative menu development in collaboration with culinary teams, significantly enhancing guest satisfaction and culinary experience. With a solid track record in optimizing resource allocation and elevating service standards, I am poised to bring a forward-thinking approach to resort and conference operations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Area Complex Food & Beverage Manager

Hersha Hotel Management
Orlando, Florida
02.2025 - Current
  • Directed five properties while revamping food and beverage offerings for improved quality.
  • Streamlined inventory management through implementation of innovative systems.
    Enhanced food menu profitability by analyzing cost structures and pricing strategies.
  • Enhanced company performance metrics across multiple food and beverage outlets
  • Resolved customer issues through knowledgeable, friendly service to enhance satisfaction levels.
  • Optimized staffing processes resulting in reduced labor expenditures

Food and Beverage Manager

The Shores Resort & Spa
Daytona Beach Shores, FL
03.2023 - 01.2025
  • Directed operations across five revenue outlets with a focus on efficiency and profitability
  • Partnered with Executive Chef to innovate seasonal menus, enhancing culinary experience
  • Upheld rigorous food service and safety standards, ensuring a safe and enjoyable dining environment
  • Managed office supplies and inventory, optimizing resource allocation and reducing waste
  • Successfully controlled budget and costs, driving financial performance
  • Ensured compliance with food service and safety standards, maintaining top quality
  • Revamped inventory management system for improved efficiency and cost control.

Senior Banquet Captain

The Shores Resort & Spa
01.2020 - 03.2023
  • Enforced service standards to ensure customer satisfaction
  • Managed food delivery for high-volume events
  • Directed banquet functions for a 20,000 sq ft property
  • Coordinated various events including weddings and corporate meetings
  • Pioneered new service protocols, elevating The Shores Resort's banquet reputation
  • Fostered a collaborative team environment, directly contributing to staff development.

Restaurant Supervisor

Azure Restaurant
01.2017 - 01.2022
  • Oversaw restaurant operations, ensuring high food quality and service standards
  • Implemented innovative strategies to enhance guest experience
  • Worked collaboratively with the executive chef to optimize food and beverage offerings
  • Enhanced restaurant's service quality, ensuring all food and beverage met high standards
  • Oversaw staff training, fostering a team that excelled in service and adhered to business policies
  • Drove initiatives that significantly improved food quality and service standards at Azure
  • Elevated guest satisfaction by refining service protocols and training staff, boosting positive reviews.

Banquet Server/Bartender/Production set up & tear down

The Shores Resort & Spa
01.2009 - 01.2017
  • Contributed to a positive dining experience
  • Maintained a clean and organized work environment
  • Effectively handled high-pressure situations
  • Enhanced guest experience by ensuring seamless service, resulting in increased repeat business
  • Introduced efficient setup/teardown protocols, optimizing event execution and labor costs
  • Provided empathetic guest service, addressing concerns promptly and fostering positive relations
  • Spearheaded event setups, cutting down labor costs by streamlining processes
  • Thrived in fast-paced environments, consistently delivering top-notch service.

Education

Daytona State College
04.2010

Skills

  • Food and Beverage Management
  • Customer Service
  • Team Leadership
  • Analytical Skills
  • Budgeting
  • Inventory Management
  • Menu Development
  • Food Safety Standards
  • Performance Standards
  • High-Volume Event Management
  • Exceptional Customer Service
  • Banquet Function Management
  • Corporate Meeting Coordination
  • Restaurant Supervision

Certification

  • ServSafe Certification 7/13/23 - 7/13/28

References

  • Reginald Campbell, Pyramid Food & Beverage Director, rcampbell@pyramidglobal.com, (407)497-3156
  • Ankur Patel, Quality Inn General Manager, Ankur.patel@stayatchoice.com, (386)235-4488
  • Robert Burnetti, Benchmark Managing Director, Rburnetti@pyramidglobal.com, 7724100110

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Accomplishments

  • Employee of the year 2022
  • Manager of the year 2024

Timeline

Area Complex Food & Beverage Manager

Hersha Hotel Management
02.2025 - Current

Food and Beverage Manager

The Shores Resort & Spa
03.2023 - 01.2025

Senior Banquet Captain

The Shores Resort & Spa
01.2020 - 03.2023

Restaurant Supervisor

Azure Restaurant
01.2017 - 01.2022

Banquet Server/Bartender/Production set up & tear down

The Shores Resort & Spa
01.2009 - 01.2017

Daytona State College

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