Christian Moran
Haskell
Summary
Dynamic, Award Winning, General Manager with extensive experience at Domino's Pizza, excelling in leadership and customer service. Achieved operational excellence by enhancing food quality and managing profit and loss reports. Fostered a dedicated team environment, resulting in improved customer satisfaction and increased sales through effective marketing strategies.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Domino's Pizza
03.2015 - 05.2015
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Assistant Manager
Domino's Pizza
05.2015 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Domino's Pizza
01.2016 - 03.2018
General Manager
Domino's Pizza
03.2018 - Current
- Overseeing the daily operations of the store to ensure everything runs smoothly. Raising weekly sales from $10,000 to $16,000 in the first year and now upwards of $25,000.
- Staff Management: Hiring, training, and scheduling employees. Ensuring that the team provides excellent customer service and maintains high standards of performance.
- Financial Oversight: Monitoring sales, controlling costs, and working to achieve profitability goals. This involves budgeting, inventory management, and setting sales targets
- Customer Satisfaction: Ensuring that customers receive high-quality products and services. Resolving any complaints, improving the overall customer experience, and maintaining the store’s reputation.
- Marketing and Promotions: Overseeing local marketing campaigns, promotions, or special offers to attract more customers and increase sales.
- Compliance and Reporting: Ensuring that the store complies with all company policies, health regulations, and legal requirements. Also, prepare reports and communicate with upper management.
- Operational Excellence: Ensuring food safety and quality standards are met. Responsible for maintaining cleanliness, handling equipment, and ensuring that all store processes are efficient.
- All previous titles and locations have been under the same Franchisee.
Education
Wayne Hills High School
Wayne, NJSkills
- Leadership
- Customer Service
- Daily Operations Excellence
- Food Quality and Services
- Handling Profit and Loss Reports
- Dedicated
Additional Information
- 2019 General Manager of the Year
- Certified and Licensed to become a Domino's Franchisee if desired.
Timeline
General Manager
Domino's Pizza
03.2018 - Current
General Manager
Domino's Pizza
01.2016 - 03.2018
Assistant Manager
Domino's Pizza
05.2015 - 01.2016
Delivery Driver
Domino's Pizza
03.2015 - 05.2015
Wayne Hills High School
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