Summary
Work History
Education
Skills
Languages
Timeline
Generic

Christian Morciego Lopez

Miami,FL

Summary

Proven Front Desk Agent at Home2Suites by Hilton, adept in customer service and problem-solving, ensured a seamless guest experience through efficient reservation systems and conflict management. Elevated guest satisfaction, contributing to a significant increase in return visits. Skilled in Microsoft Office and guest relations, consistently delivered polished and organized service in a fast-paced environment. Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences. Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in Desired Position role. Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment. Diligent Desired Position with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment. Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.

Work History

Front Desk Agent

Home2Suites by Hilton
05.2024 - Current
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Bachelor - Pre-Universitary

IPVCE MAXIMO GOMEZ BAEZ
Camagüey, Cuba
05.2018

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Hospitality services
  • Time Management
  • Credit and cash payments
  • Guest Relations
  • Oral and written communications
  • Hospitality service expertise
  • Guest accommodations
  • Listening Skills
  • Administrative Skills
  • Reservation Systems
  • Front Desk Management
  • Microsoft Office
  • Front Office Support
  • Housekeeping
  • Administrative Support
  • POS Systems
  • Room assignments
  • Documentation
  • File Management
  • Registration processing
  • Hospitality best practices
  • Registration
  • Reservations
  • Training and mentoring
  • Conflict Management
  • Inventory Oversight
  • Tourism Knowledge
  • Mail and packages
  • Bookkeeping
  • Payment oversight
  • Supply Replenishment
  • Information Protection
  • Marketing
  • Transaction Processing
  • Safety and security procedures
  • Foreign Languages
  • Automated telephone systems
  • Transportation information
  • Reporting capabilities

Languages

English
Full Professional
Spanish
Native or Bilingual
Italian
Limited Working
French
Limited Working

Timeline

Front Desk Agent

Home2Suites by Hilton
05.2024 - Current

Bachelor - Pre-Universitary

IPVCE MAXIMO GOMEZ BAEZ
Christian Morciego Lopez