Christian Mucyo
Manor,TX
Summary
Experienced in Customer Service more than ten years, helping different people by giving them a good service, resolved their problems.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. and ready to work in team or individual.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Bank Of Kigali
01.2012 - 08.2022
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Call Center Agent
MTN
01.2011 - 12.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
Education
Bachelor of Science - Finance
School of Finance And Banking
Rwanda12.2011
Skills
- Team Building and Leadership
- Customer service training
- Know your customer training
Certification
Customer Care& sales certificate
Languages
English
Professional Working
French
Professional Working
Swahili
Limited Working
Timeline
Customer Service Supervisor
Bank Of Kigali
01.2012 - 08.2022
Call Center Agent
MTN
01.2011 - 12.2011
Bachelor of Science - Finance
School of Finance And Banking
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