Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Interests
Timeline
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Christian Nagel

St. Louis,MO

Summary

Detail-oriented, educated and certified IT Professional with over five years experience supporting IT operations. Adept at engaging with customers to understand and effectively troubleshoot issues. Consistently and proactively engage with colleagues and stakeholders to build a better understanding of current and future technology needs. Possess a problem-solving mindset that is tirelessly dedicated to accomplishing the task at hand while delivering excellent service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior IT Analyst

Varsity Tutors
09.2023 - Current
  • Point of contact for technical escalations.
  • Clearly communicate escalated issues to management.
  • Install and configure new technology to be used by company, such as hardware, operating systems, and programs or applications.
  • Ensure regular maintenance occurs on existing hardware and computer systems.
  • Provide assistance to company staff with technology-related issues via Slack, video conferencing, in-person, and email.
  • Replace damaged or malfunctioning parts on hardware when necessary.
  • Manage lifecycle of company equipment.
  • Order new parts when out of stock.
  • Write reports on status of all hardware and software in company.
  • Implement and assist on rollout of new applications or operating systems.
  • Set up accounts, email, access passes, and assist in all account-related issues.
  • Deactivate accounts, email, and other access for separated employees.
  • Run security checks to ensure protection from cybersecurity threats.
  • Address privacy related requests related to data deletion.
  • Install and maintain network and infrastructure devices.

Technical Support Specialist

Washington University in St. Louis
01.2020 - Current
  • Provided excellent service and technical support for all graduate and non-residential students on Danforth Campus.
  • Received, backed-up and repaired student computers or advise on best course of action when repair was not economically advantageous.
  • Operated and maintained 3D printers for student submitted requests.

Game Technician

Up-Down Arcade Bar
06.2019 - 01.2020
  • Installed, repaired and maintained arcade video games.
  • Assisted with daily operations of facility.

Instructor

iD Tech @ WashU
05.2018 - 08.2018
  • Instructor for summer tech camp.
  • Developed course curriculum for each subject offered, updating weekly to accommodate student progress.
  • Instructed students in 3D design & printing, robotics, and video game design.

Solutions Specialist

Verizon Wireless
04.2014 - 05.2017
  • Assisted customers, providing them with information on products and services.
  • Consistently met or exceeded sales quota each month.

Education

Bachelor of Science - Computer Science

Webster University
Saint Louis, MO
05.2019

Associate of Science - Computer Science

St. Petersburg College
Clearwater, FL
05.1997

Skills

  • DNS
  • Active Directory
  • DHCP
  • VPN
  • Data Analytics
  • Office 365 Support
  • Dell Certified Technician
  • Network Security
  • WAN/LAN
  • Information Security
  • Virtualization
  • IT risk management
  • Enterprise Architecture
  • Network Administration
  • Risk Assessment
  • IT Performance Reports
  • System Architecture
  • Performance Optimization
  • Network Management
  • System performance
  • Project-Level Hardware Planning
  • Data Analysis

Certification

  • MCSA
  • CompTIA A+
  • CompTIA Security+
  • ITIL v4 Foundations

Hobbies and Interests

  • New Technology
  • Gaming
  • Music
  • Hiking
  • Comic Book Collecting
  • Modern Board Games

Interests

New technology, space exploration, astronomy, modern board games, comic book collecting, music, hiking, and disc golf

Timeline

Senior IT Analyst

Varsity Tutors
09.2023 - Current

Technical Support Specialist

Washington University in St. Louis
01.2020 - Current

Game Technician

Up-Down Arcade Bar
06.2019 - 01.2020

Instructor

iD Tech @ WashU
05.2018 - 08.2018

Solutions Specialist

Verizon Wireless
04.2014 - 05.2017

Bachelor of Science - Computer Science

Webster University

Associate of Science - Computer Science

St. Petersburg College

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Christian Nagel