Christian Ngarambe
Biddeford,ME
Summary
Insightful person with experience directing and improving organizations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
CEO/Owner
Freeway Transportation Group LLC
01.2020 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
Tier 2 Technical Support Specialist
Kaiser Permanente
03.2018 - 12.2019
- Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
Direct Support Professional
Spurwink
01.2016 - 12.2016
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Bachelor of Arts - Business Administration And Management
SMCC
12.2017
Skills
- Effective Decision Making
- Operational Excellence
- Strategic Visioning
- Crisis Management
- Operations Management
- Business Management
- Human Resources Management
Timeline
CEO/Owner
Freeway Transportation Group LLC
01.2020 - Current
Tier 2 Technical Support Specialist
Kaiser Permanente
03.2018 - 12.2019
Direct Support Professional
Spurwink
01.2016 - 12.2016
Bachelor of Arts - Business Administration And Management
SMCC
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