Christian Njoku
Houston
Summary
Dynamic, results-oriented professional with extensive expertise in customer service at Amazon. Demonstrated success in swiftly resolving issues and elevating customer satisfaction. Proficient in effective communication and time management, consistently attaining high performance ratings while cultivating strong relationships. Dedicated to providing exceptional service and enhancing team collaboration.
Overview
6
6
years of professional experience
Work History
Product Delivery Associate
Amazon
Houston
08.2025 - Current
- Delivered customer orders accurately and on time while maintaining high satisfaction standards
- Resolved delivery issues quickly to protect the customer experience
- Shared best practices with peers to improve team communication and performance
- Represented the company professionally in daily customer interactions
Independent Courier
DoorDash
Houston
06.2023 - Current
- Completed 4,000+ deliveries while maintaining a 4.95 customer rating
- Earned Platinum Dasher status for 3 consecutive years
- Communicated clearly with customers to resolve issues and ensure positive experiences
- Managed time independently while meeting performance expectations
Sales & Service Associate (Seasonal)
24 Hour Fitness
Houston
01.2024 - 05.2024
- Built relationships with members to understand goals and recommend solutions
- Guided new customers through memberships and facility offerings
- Assisted with payments and account questions accurately and professionally
- Created welcoming, inclusive experiences that encouraged customer loyalty
Customer Support Associate (Seasonal Project)
Morning Star Storage
Houston
10.2023 - 01.2024
- Welcomed customers and ensured smooth, stress-free visits
- Addressed concerns promptly while maintaining facility standards
- Supported management by assisting with new software adoption
Customer Service Representative
U-Haul
Houston
09.2022 - 05.2023
- Served as the first point of contact for customers during relocations
- Managed reservations while balancing multiple customer needs
- Improved customer satisfaction through organized, solution-focused service
Sales Representative
Green Mountain Energy
Houston
05.2020 - 08.2021
- Educated customers on energy plans tailored to individual needs
- Ranked as a top weekly sales performer
- Built trust through respectful, consultative conversations
Education
Business Management -
Texas Southern University
12.2027
Skills
- Customer service
- Time management
- Team collaboration
- Effective communication
- Problem resolution
- Relationship building
- Physical stamina
- Advanced planning
Volunteer Experience
Volunteer, Epiphany Episcopal Church, Houston, TX, 01/01/15, Present, Supported refugee and adopted children through educational activities, Helped create safe, welcoming environments for learning and growth
Timeline
Product Delivery Associate
Amazon
08.2025 - Current
Sales & Service Associate (Seasonal)
24 Hour Fitness
01.2024 - 05.2024
Customer Support Associate (Seasonal Project)
Morning Star Storage
10.2023 - 01.2024
Independent Courier
DoorDash
06.2023 - Current
Customer Service Representative
U-Haul
09.2022 - 05.2023
Sales Representative
Green Mountain Energy
05.2020 - 08.2021
Business Management -
Texas Southern University