Christian Nyataguza
Cypress,TX
Summary
Student with over 4 years of experience in both academic and retail settings. Exhibiting an analytical approach to research and promotional activities, fostering robust relationships with high-achieving students and customers. Proficiency in tutoring, conducting research, and organizing workshops, indicating a readiness to contribute significantly to a multitude of projects/assigned duties. Strong aptitude for customer engagement, sales, and brand promotion, backed by a track record of developing and executing strategic initiatives.
Overview
5
5
years of professional experience
Work History
Honors College Representative And Student
Lonestar College- University Park Campus
01.2023 - 04.2023
- Increased College Representative visibility by organizing and participating in college fairs, high school visits, and community events.
- Built strong relationships with high school counselors and administrators to effectively promote the college's programs and services.
- Provided comprehensive information on academic programs, extracurricular activities, and campus resources to potential enrollees.
- Mentored students to increase satisfaction and help engage in campus life.
- Conducted and presented research on Art and Philosophy.
Jewelry Consultant
Alex and Ani
11.2019 - 03.2020
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand's reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Provided expert advice on proper jewelry care and maintenance to prolong the life of precious items for customers.
- Conducted thorough inventory management to ensure optimal stock levels at all times for popular items.
- Organized promotional events in-store to attract new clientele while enhancing engagement among existing customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Conferred with customers about jewelry preferences and sizing requirements to understand their needs.
Store Associate
York University Bookstore
08.2019 - 09.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Resolved customer complaints with empathy and professionalism, restoring confidence in in-store services.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
Customer Service Representative
Total Energies
01.2018 - 06.2018
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Implemented different rewards programs that encouraged repeat business and strengthened customer relationships.
- Participated in training programs to enhance product knowledge and customer service skills.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Arts - Sociology
Sam Houston State University
Huntsville, TX03.2026
Associates Degree - Fine Arts
Lonestar College
Houston, TX05.2023
Skills
- Experienced in Research
- Student relations
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Active Listening
- Adaptability and Flexibility
- Professionalism
- Continuous Improvement
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Honors College Representative And Student
Lonestar College- University Park Campus
01.2023 - 04.2023
Jewelry Consultant
Alex and Ani
11.2019 - 03.2020
Store Associate
York University Bookstore
08.2019 - 09.2019
Customer Service Representative
Total Energies
01.2018 - 06.2018
Bachelor of Arts - Sociology
Sam Houston State University
Associates Degree - Fine Arts
Lonestar College
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