Christian Oakry
Salisbury,MD
Summary
Attentive Coffee Barista honed in delivering solid beverage and food options to keep clientele satisfied. Service-with-a-smile presentation includes adetailed focus on customizing orders to customers' unique requests. Superior attitude toward keeping clean, sanitary and safe environment that keeps patrons coming back. Delivers fresh, tasty and satisfying items daily. Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Reliable employee seeking Customer Service position. Offering excellent communication and good judgment.
Overview
4
4
years of professional experience
Work History
Coffee Barista
Starbucks
Salisbury, MD
06.2020 - Current
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Kept product inventory stocked during times of customer congestion and high demand.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Educated coworkers and customers about new products.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Radiologist Transporter
University Of Maryland Medical System
Glen Burnie, MD
12.2019 - 08.2020
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Adhered closely to quality control standards in developing and labeling of diagnostic imaging materials.
- Conducted radiological procedures requiring image-guided interventions.
- Kept work and patient areas clean, orderly and well-stocked to promote efficiency.
- Supported patient physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.
- Supported patients by keeping private and confidential information concealed in adherence to regulations and procedures.
- Managed aseptic techniques to control infection risk and protect both patients and staff.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
- Analyzed patients' medical conditions to identify proper mode of transport.
- Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
- Provided physical support to patients through diverse types of mobility assistance.
- Comforted patients and families by offering support and encouragement.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
General Manager
Coldstone Creamy
Glen Burnie, MD
09.2018 - 03.2020
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Introduced new menu items, sundae toppings and cone varieties to encourage upselling and add-on purchases.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Offered samples of new ice cream flavors to customers.
- Chose, inspected, weighed and measured ingredients for each production run.
- Followed instructions and processes to maintain food and beverage integrity.
- Adhered to strict food safety and health practices to prevent such illnesses as E.coli and listeria from contaminating products.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Designed specialty cakes for weddings, birthdays and graduations.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Decorated pastries and cakes quickly and precisely by organizing and prioritizing each task.
- Accurately packaged and priced each product according to Coldstone pricing procedures.
Education
Bachelor of Science - Public Health
Salisbury University
Salisbury, MD06.2024
Skills
- Station Preparation
- Restaurant Operation
- Product Advertising
- Customer Retention
- Espresso Machine Operation and Maintenance
- Hospitality and Professionalism
- Social Perceptiveness
- Linens Management
- Patient Transport
- Safety Protocols
- Medical Equipment Transport
- Nursing Assistance
Timeline
Coffee Barista
Starbucks
06.2020 - Current
Radiologist Transporter
University Of Maryland Medical System
12.2019 - 08.2020
General Manager
Coldstone Creamy
09.2018 - 03.2020
Bachelor of Science - Public Health
Salisbury University
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