Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Concessions Worker
Legends Hospitality LLC
Inglewood, CA
05.2023 - Current
Ensured that all safety protocols were followed at all times during shift hours.
Resolved customer complaints in a professional manner.
Followed company procedures for opening and closing concession stands.
Operated cash registers to process payments from customers.
Restocked merchandise when needed throughout the day.
Cleaned concession area including counters, floors, equipment, and utensils.
Concession Stand Manager
The Kia Fourm
Inglewood, California
02.2022 - Current
Welcomed and thanked guests to demonstrate appreciation for patronage.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Ensured that all concession stands had adequate supplies to meet customer demands.
Provided feedback to management regarding employee performance issues or customer service concerns.
Assigned tasks such as restocking items or cleaning equipment to employees accordingly.
Inspected equipment regularly for cleanliness and functionality.
Managed daily operations of the concession stand including ordering supplies from vendors.
Maintained records of inventory, sales, and waste on a daily basis.
Supervised and trained staff in proper food preparation and safety procedures.
Resolved customer complaints in a timely manner to ensure satisfaction.
Monitored cash registers for accuracy during transactions.
Addressed any safety hazards immediately to ensure a safe working environment.
Assisted customers with their orders, answered questions, and provided excellent customer service.
Performed opening, closing duties including setting up, breaking down the concession stand.
Implemented sanitary standards for food handling, preparation, storage, and sanitation areas.
Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Assembled and served meals according to specific guest requirements.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Maintained safe food handling practices to prevent germ spread.
Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
Safely prepared, assembled and presented food to satisfy customers and fill orders.
Cleaning Assistant
Pop up Clean up
Los Angeles, CA
04.2023 - 08.2023
Utilized appropriate personal protective equipment when handling hazardous materials.
Stocked supplies such as soap, toilet paper and paper towels.
Adhered to OSHA guidelines while performing duties.
Cleaned bathrooms, including toilets, sinks and mirrors.
Performed general repairs to walls, doors and other surfaces when necessary.
Swept, mopped and vacuumed floors to ensure cleanliness.
Efficiently managed time between multiple tasks throughout the day.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Cabin Service Cleaner
Airport Terminal Services Inc
Los Angeles, CA
06.2020 - 06.2021
Reported any lost items found during cleaning process to supervisor for return to passenger.
Conducted final inspections of all aircraft cabins prior to passengers boarding flights.
Checked seatbelts for proper working order and replaced any that were damaged or broken.
Cleaned and stocked aircraft cabins with amenities such as pillows, blankets, magazines, headphones and other items.
Operated various types of equipment including vacuum cleaners, mop buckets, duster poles.
Ensured compliance with company policies and procedures relating to cabin service duties.
Replenished stock levels in galley carts ensuring products were within expiration date limits.
Attended team meetings with supervisors providing feedback on areas needing improvement.
Maintained cabin cleanliness by removing trash and debris from the floors, seats and overhead compartments.
Checked aircraft interiors for any damage or maintenance issues requiring attention.
Loaded, stowed and unloaded baggage or cargo for crew or passengers.