Summary
Overview
Work History
Education
Skills
Timeline
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Christian Olowofela

Rosenberg,TX

Summary

Salesforce Administrators with 3 years of experience helping teams solve problems and eager to manage and optimize the saleforce ecosystem key achievement provided technical supports users of saleforce CRM system, trained them on new updates and functionalities, assisted in troubleshooting complaints with existing systems and resolved 90% of the issues submitted within 24hours record time.

Overview

14
14
years of professional experience

Work History

Salesforce System Administrator

Manifest & Company Inc
Toronto, ON
11.2021 - 11.2022
  • Customized page layouts for Opportunity, contacts and Account depending upon users roles and groups
  • Worked on various salesforce.com standard objects like Account, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
  • Managed salesforce application user profiles, roles, p permissions, generating security tokens, validation rules
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permission to provide shared access among different users
  • Handles all basic administrative functions including creation/ maintenance of users, fields, queues/groups, workflow rules
  • reports, dashboards, flows, data loads, standard/ custom objects, and other routine tasks
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups

Salesforce Administrator

Waygo LLC
Phoenix, AZ
01.2021 - 10.2021
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permission to provide shared access among different users
  • Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
  • Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports and dashboards.
  • Create and administer training to existing or new users/groups
  • Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
  • Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.

Salesforce Administrative

Dinokt Ventures
Singaopore
03.2020 - 12.2020
  • Executed role hierarchies, shared rules and recorded level permissions to provide shared access among different users.
  • Created user groups and configured workflows and assignment rules to enable proper routing of leads to marketing members.
  • Managing Salesforce roles, profiles, sharing rules, workflows and groups
  • Managing and optimizing Salesforce systems, including user and license management, support, training, and system upgrades
  • Adding and deactivating users on Salesforce; running the sales report to help forecast
  • Created profiles and implemented object level,field level and record-level security and managed roles visibility settings.

Patient Access Representative

First Choice Emergency Room
Houston, TX
02.2019 - 03.2020
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Assembled registration paperwork and placed identification bands on patient.

Patient Access Representative

Oladayo Sanusi, MD PA
Harlingen, TX
01.2009 - 01.2019
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Assembled registration paperwork and placed identification bands on patient.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
  • Checked stock to determine inventory level and placed orders for needed supplies.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Documented patient counters in hospital system and initiated follow-up actions.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Communicated financial obligations to patients and collected fees at time of service.

Education

Diploma - Sterile Processing Technology

Ashworth College
Norcross, GA
11.2018

Diploma - Travel And Tourism Specialist

Penn Foster Career School
Scranton, PA
04.2011

Bachelor of Science - Computer Information Systems

DeVry University
Downers Grove, IL
03.2002

High School Diploma -

Ikenne Community High School
Ogun State
06.1993

Skills

  • O/S: Windows/Windows Server/Mac/ Linux & Solaris
  • Microsoft Tools: Microsoft Word/Excel/PowerPoint & Power Builder 50/70
  • Programming: SQL/ Java/ C / UNIX/ COBOL & Visual Basic
  • Cyber Security: Splunk/Command Center/ Intrusion Detection/ McAfee IDS/IPS & Threat Analysis

Timeline

Salesforce System Administrator

Manifest & Company Inc
11.2021 - 11.2022

Salesforce Administrator

Waygo LLC
01.2021 - 10.2021

Salesforce Administrative

Dinokt Ventures
03.2020 - 12.2020

Patient Access Representative

First Choice Emergency Room
02.2019 - 03.2020

Patient Access Representative

Oladayo Sanusi, MD PA
01.2009 - 01.2019

Diploma - Sterile Processing Technology

Ashworth College

Diploma - Travel And Tourism Specialist

Penn Foster Career School

Bachelor of Science - Computer Information Systems

DeVry University

High School Diploma -

Ikenne Community High School

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Christian Olowofela