Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leasing consultant position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
At Home Customer Service
Spectrum
07.2022 - Current
Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
Warehouse Forklift Driver
IFCO Systems
10.2020 - 03.2022
Operated forklift in compliance with OSHA guidelines and organizational policies.
Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Unloaded and stacked materials by raising and lowering lifting devices.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Elderly Caretaker Father
US Army
09.2014 - 04.2018
Assisted elderly with daily living activities and physical therapies.
Maintained clean, safe, and well-organized patient environment.
Offered companionship and kindness to elderly patients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Transported individuals to events and activities, medical appointments, and shopping trips.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Entertained, conversed, and read aloud to keep patients mentally alert.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Apartment Leasing Agent
Villages Of Cinnamon Creek
04.2009 - 12.2013
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Collected monthly rent payments and other fees, always properly recording, and processing money.
Responded to requests and scheduled appointments for property showings.
Distributed flyers to raise awareness of properties and attract more tenants.
Caretaker
Mother
06.2006 - 10.2008
Assistant Manager
Discount Digital
03.2004 - 06.2006
Supervised day-to-day operations to meet performance, quality and service expectations.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.