Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Orosco

Eugene,OR

Summary

Results-oriented and versatile professional with a foundation in Japanese language studies, complemented by a diverse background in the hospitality industry. Leverages exceptional communication skills to foster meaningful connections with diverse clientele and colleagues alike.

Extensive experience across various roles in the hospitality sector, including food server, dishwasher, cashier, and team lead, underscores a comprehensive understanding of operational dynamics and customer service excellence. Proven ability to thrive in fast-paced environments, ensuring seamless dining experiences and exceeding guest expectations through attentive service and meticulous attention to detail.

As a new employee trainer, adept at cultivating talent and fostering a culture of continuous learning and development. Employs a hands-on approach to mentorship, equipping team members with the knowledge and skills necessary to excel in their roles while promoting a positive and collaborative work environment.

Demonstrated leadership as a team lead, orchestrating efficient workflows and optimizing productivity while maintaining a focus on quality and service excellence. Proficient in managing competing priorities and delegating tasks effectively to drive operational efficiency and achieve organizational objectives.

Combining language proficiency, academic achievements, and extensive hospitality experience, I am poised to contribute effectively to dynamic teams and deliver exceptional results in diverse operational settings. Passionate about leveraging language and interpersonal skills to create memorable guest experiences and drive business success.

Overview

3
3
years of professional experience

Work History

Server/Dishwasher/Food Service Worker

Olive Garden
05.2021 - Current
  • Provided personalized service, resolving issues promptly to enhance customer satisfaction.
  • Efficiently managed reservations and seating, maximizing table turnover.
  • Boosted sales through effective upselling and menu knowledge.
  • Maintained clean dining areas, ensuring a pleasant guest experience and upholding hygiene standards.
  • Collaborated with kitchen staff for timely order delivery.
  • Accurately handled cash transactions for balanced financial reports.
  • Assisted in training new hires and maintained performance goals consistently.
  • Implemented communication strategies for streamlined operations.
  • Fostered a collaborative work environment, supporting colleagues during busy shifts.
  • Developed strong customer relationships, increasing repeat business.
  • Conducted opening and closing duties to maintain service standards.
  • Utilized POS system for efficient order management.
  • Adhered to health and safety protocols for customer and staff well-being.
  • Promoted excellent service, driving customer referrals and walk-in business.
  • Contributed to team productivity through effective communication and collaboration.

Cashier Team Lead/Pump Attendant

7-eleven
11.2020 - 05.2021
  • Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and resolving complaints.
  • Streamlined cashier operations, balancing cash drawers, and reconciling daily totals to ensure accuracy in financial reporting.
  • Mentored and trained junior cashiers on register operation, cash handling, and customer service strategies.
  • Managed opening and closing procedures, including conducting cashier drops, cash control, and vault monitoring.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Developed strong relationships with repeat customers through friendly service interactions and knowledgeable recommendations.
  • Monitored areas for security issues, safety hazards, and conducted regular equipment maintenance checks.
  • Communicated effectively with customers and team members to solve problems and maintain service levels.
  • Educated employees on register use, merchandising techniques, and upheld operating instructions, procedures, and safety rules.
  • Resolved escalated customer disputes with special actions such as discounts, adhering to policy-appropriate solutions.

Education

GED -

Churchill High School
Eugene, OR
06.2021

Skills

  • Guest Engagement
  • Food Running
  • Food inspection
  • Safe Food Handling
  • Supply Restocking
  • Sales expertise
  • Professional Appearance
  • High-volume dining
  • Sales Techniques
  • Exceptional customer service
  • Guest Relations Management
  • Relationship Management
  • Suggestive Selling
  • Point of sale operation
  • Strong Work Ethic
  • Cash Handling
  • Foreign language proficiency
  • Upselling
  • Team Player
  • Multitasking
  • Professionalism
  • Continuous Improvement
  • Problem-Solving
  • Self Motivation
  • Team Leadership
  • Teamwork and Collaboration
  • Active Listening
  • Adaptability and Flexibility
  • Time management abilities
  • Goal Setting
  • Attention to Detail
  • Analytical Thinking
  • Excellent Communication
  • Conflict and Complaint Resolution
  • Effective Communication

Timeline

Server/Dishwasher/Food Service Worker

Olive Garden
05.2021 - Current

Cashier Team Lead/Pump Attendant

7-eleven
11.2020 - 05.2021

GED -

Churchill High School
Christian Orosco