CHRISTIAN ORRAND
Cookeville,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in quality assurance industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Inside Sales Coordinator/Account Specialist
Professional Parts Group
Nashville, TN
05.2020 - 06.2024
- Followed up with customers by phone and email to resolve issues quickly and answer questions
- Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
- Facilitated clear communication between customers and internal departments such as billing or technical support for issue resolution.
- Developed new accounts by marketing company product and offering value-added services
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships
- Established fair pricing structures and finalized contracts to complete purchase agreements with Collision Repair customers
- Worked with sales managers to verify pricing discounts and customer details
- Researched customer issues and implemented solutions that proved to be efficient and effective
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Coordinated with warehouse department to pull products for customers
- Answered average of 65 incoming customer calls daily
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Used Excel to keep accurate records pertaining to inventory and account notes.
- Completed routine and complex account updates to resolve problems.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
Lead Warehouse Associate
Professional Parts Group
Altanta, GA
11.2018 - 05.2020
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
- Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
- Operated RF scanners to track merchandise and verify contents of containers
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Checked packages and merchandise for damage and notified vendors
- Loaded, unloaded and moved material to and from storage and production areas
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Fuse5 to operating system
Production Team Leader/Versatility Tech
Nissan North America, Inc.
Smyrna, TN
12.2014 - 07.2018
- Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
- Assembled and aligned parts and fixtures using hand and power tools
- Assigned and oversaw daily production schedules to 22 employees
- Facilitated regular team meetings to discuss progress towards goals, identify challenges, and develop solutions collaboratively.
Technician
Yates Services Nissan
Smyrna, TN
06.2012 - 12.2014
- Checked machines using prescribed gauges, jigs and fixtures to measure close tolerances
- Followed good manufacturing processes (GMPs)
- Prioritized employee safety to reduce incidents
- Made sure that products were produced on time and are of good quality
- Completed durable assemblies and subassemblies with power tools
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors
- Supported QA measures by visually inspecting items and removing defective elements.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN12.2011
Skills
- Excellent work ethic
- Leadership
- Adaptability
- Self-motivated
- Organization and Time management
- Detail-oriented
- Teamwork
- Multitasking abilities
- MS Word
- MS Excel
- MS Outlook
- MS Powerpoint
- MS Publisher
- CRM Knowledge
- Microsoft Teams
- Zoom
- Dual Factor Authentication
- DTR (Quality Assurance Tracker)
- Maintenance Connect
- Telephone and email etiquette
- Time Management
Timeline
Inside Sales Coordinator/Account Specialist
Professional Parts Group
05.2020 - 06.2024
Lead Warehouse Associate
Professional Parts Group
11.2018 - 05.2020
Production Team Leader/Versatility Tech
Nissan North America, Inc.
12.2014 - 07.2018
Technician
Yates Services Nissan
06.2012 - 12.2014
High School Diploma -
Siegel High School